[Hiring] District Service Manager @Medtronic

Role Description

Leads service-related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.

A DAY IN THE LIFE: POSITION RESPONSIBILITIES:

• Service Leadership
  • Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short- and long-term business objectives especially related to service activities and programs.
  • Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.
  • Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.
  • Lead and drive changes focused on service burden reduction and new service models.
  • Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
• CVG
  • Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.
  • Drive cross BU support for key CVG programs/needs.
  • Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion-related activities in Salesforce.com and completion of other stated deliverables.
• People Management
  • Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
  • Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
  • Assist employees with individual development planning.
  • Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Business Operations
  • Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training.
  • Ensure efficient, effective use of inventory, expenses and assets.
  • Apply Customer Focused Quality Concepts.

Qualifications

• Bachelor's Degree
• 5 years of successful professional experience with 3 years of successful clinical experience

Requirements

• Medtronic experience in role that interacts with CVG field organization
• Knowledge of local cardiac customer base
• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
• Training and experience with Lean Sigma principles
• Demonstrated business acumen
• Experience in a healthcare related discipline
• Ability to learn and understand technical aspects of business
• Ability to manage, coach and develop managers and employees
• Capable of critical/strategic thinking; ability to execute strategy

Physical Job Requirements

• Frequent required travel to customer clinics, hospitals and offsite meetings.
• Independently mobile and able to interact with a computer and communicate with peers and co-workers.
• Regularly required to sit and talk or hear.
• Frequently required to stand, walk, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision and distance vision.
• Able to travel by air or car or other mode of transportation.

Benefits

• Competitive Salary and flexible Benefits Package
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)