[Hiring] Director of Operations - Psychedelic Medicine @NUVISTA Mental Health

Role Description

The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations.

This role is responsible for:

• Medical Operations and Clinical Governance
• Regulatory Compliance and Risk Management
• Insurance, VAC strategy
• Pharmacy and External Partnerships
• People Leadership and Program Integration

Key Responsibilities

• Medical Operations and Clinical Governance:
  • Oversee the safe and effective administration of psychedelic treatments in medical settings
  • Develop and maintain clinical policies, procedures, and operational standards
  • Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care
  • Support case management workflows to ensure timely patient access to treatment
• Regulatory Compliance and Risk Management:
  • Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada
  • Ensure controlled substance handling, documentation, reporting, and audit readiness
  • Lead regulatory reviews and corrective action planning as required
• Insurance, VAC Strategy:
  • Oversee insurance case management and expedited approvals for psychedelic treatments
  • Identify opportunities to improve approval timelines through streamlined submissions and relationship building
  • Escalate stalled or complex authorizations to senior leadership
  • Build and maintain strong relationships with insurers and VAC representatives
• Pharmacy and External Partnerships:
  • Own strategic relationships with compounding and specialty pharmacies
  • Serve as the primary liaison with pharmacy partners, insurers, and regulators
  • Support payer pilots, coverage expansion initiatives, and funding opportunities
• People Leadership and Program Integration:
  • Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners
  • Establish training standards, role clarity, and competency expectations
  • Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services

Qualifications

• 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments)
• Experience overseeing regulated medical treatments and/or controlled substances
• Strong knowledge of Canadian healthcare regulatory requirements
• Demonstrated experience working with insurers and public payers, including VAC
• Proven leadership experience across nursing, NP, and clinical support teams
• Experience operating in a high-growth or evolving clinical environment
• Strong judgment, communication, and stakeholder management skills

Core Competencies

• Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals.
• Strategic Thinking: Establishes and communicates vision and applies creativity to solutions.
• Decision Making: Makes informed, timely decisions and seeks input when appropriate.
• Employee Development: Coaches, mentors, and supports growth and development of team members.
• Problem Solving: Analyzes issues thoroughly and develops effective solutions.
• Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.