[Hiring] Director of Operations @Trinity Health

Role Description

This position will be supporting ASC locations system wide with 50% or more travel.

Provides leadership, guidance, direction & accountability for the performance, regulatory readiness & operational results of large, strategic / diverse disciplines, cross-functional teams, or departments / services over a large functional domain or multiple domains (e.g., regions, service areas or Regional Health Ministries (RHMS)).

Essential Functions

• Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

• Provides advice, guidance & leadership to RHM & Market / Ministry leaders in developing strategies & in the achievement of performance goals.
• Enables collaboration across & within System Services, Service Areas, RHM & Regions to ensure consistency & integration of strategy & operations.
• Guides, trains, mentors & monitors colleagues while contributing to the development & implementation of strategic plans (e.g., RHM, Regional, Service Area, Service line, System Services).

Direction & Growth

• Provides advice, guidance & leadership to System Services, Service Areas, RHM & Markets, including Merger & Acquisitions (M & A) & other growth opportunities.
• Leads standardization / systemness & optimization of policy, process, methodology & establishing a national community of practice.
• Oversees vendor / contract labor management including centralizing strategy & optimizing spend.

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
• Responsible for supporting regional efforts to comply with functional area priorities.
• Accountable for the selection, evaluation & overall success of the functional leadership teams.
• Serves as an organization-wide focal point for establishing functional strategies & governance over financials & staffing.
• Accountable for communication between System Services, Service Area function, RHM & Markets leaders.

Operational Delivery

• Responsible for measuring & reporting Key Performance Indicators (KPIs) / metrics & value delivery.
• Implements & drives the financial & operational strategies for the assigned function / service area.
• Provides advice, guidance & leadership for the colleague life cycle.
• Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines.

Functional Role

• Enables system & region-level strategy to address internal or external business & regulatory issues; provides functional expertise & ensures fulfillment of performance & service standards.
• Identifies, defines & solves complex problems that impact management & direction of the business.
• Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations.
• Provides decision support, operations & / or optimization leadership focus.
• Has responsibility for making decisions & managing risk that impact day-to-day regional, service area, or health ministry functional operations.
• Oversees direct staff that includes leader with direct reports or oversees large / complex programs without direct reports.

Qualifications

• Bachelor’s degree in business administration, Healthcare Administration, or related field.
• Seven (7) years’ experience in healthcare with progressively increasing leadership & responsibility.
• Valid driver’s license where required by assignment.

Additional Qualifications

• Master’s degree Business Administration (MBA) or Healthcare Administration (MHA); equivalent experience considered.

Physical & Mental Requirements & Working Conditions

• Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.
• Occasional exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).
• Occasional exposure to or subject to noise, infectious waste, diseases & conditions.
• Frequent exposure to interruptions, shifting priorities & stressful situations.
• Continuous ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
• Frequent ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications.
• Occasional performance of manual dexterity activities & / or grasping / handling.
• Occasional ability to climb, kneel, crouch & / or operate foot controls.
• Frequent use of a computer / other technology.
• Continuous ability to sit with the ability to vary / adjust physical position or activity.
• Continuous maintenance of a safe working environment & use of available personal protective equipment (PPE).
• Continuous compliance with Trinity Health’s Code of Conduct, policies, procedures & guidelines.
• Occasional ability to provide assistance in the event of an emergency.
• Occasional performance of activities that require standing / walking with the ability to vary / adjust physical position or activity.
• Occasional lifting of a maximum of 30 pounds unassisted.
• Occasional experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.
• Occasional encounter of a clinical / patient facing / hands on interactive work environment.
• Continuous work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
• Occasional work outdoors with variable external environmental conditions.

Pay Range

$176,592-$291,387

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.