[Hiring] Director of Clinical Operations - Population Health RN @Vigilance Health

Role Description

As our Clinical Operations Leader, you'll be the clinical engine behind our care management programs. This is a leadership role with real ownership — you'll build and coach the care management team, design and refine the clinical workflows they follow, and hold the clinical bar high across every service line we run.

You'll be working closely with our partners, most of whom are laser-focused on ACO quality measures and patient engagement. When they ask why HEDIS rates are moving or why patients aren't scheduling follow-ups, you'll be the one with answers — and a plan.

This role is remote, and you'll be leading a remote team, so your ability to build culture, accountability, and clinical consistency across distance is critical.

What You'll Own

• Team Leadership: You'll recruit, onboard, coach, and develop a team of care managers. You set the standard for what great care management looks like and hold the team to it — with support, not just expectations.
• Clinical Workflow Design: You'll build and continuously improve the clinical workflows that drive better outcomes. That means protocols that are practical, documented, and actually followed — not binders that collect dust.
• ACO Quality & Patient Engagement Performance: You'll monitor performance across ACO quality measures, identify where the gaps are, and lead the interventions that close them. Patient engagement is core to everything — including call answer rates, appointment scheduling rates, and no-show reduction.
• Partner Collaboration: You'll be a trusted clinical voice for our partner sites — joining meetings, co-managing escalations, and making sure the clinical work we do is tightly aligned with what partners need to succeed with their payers and regulatory bodies.
• Clinical Oversight Across Programs: Chronic Care Management, APCM, BHI, RPM — you'll ensure clinical standards, regulatory alignment, and documentation quality.

What Good Looks Like in 12 Months

• Your care managers are hitting productivity targets and delivering high-quality, personalized care.
• ACO quality measure performance is trending up across partner panels.
• Patient engagement rates — calls answered, appointments kept, reduction in no-shows — are measurably improving.
• Clinical workflows are standardized, followed, and audit-ready.
• Partners view you as an extension of their clinical leadership team.
• Leadership has clear, real-time visibility into performance, risk analysis, population analysis, and opportunity.

Qualifications

• Active RN license (BSN required; MSN a plus)
• Experience working in or directly with FQHCs, ACOs, IPAs, or payers
• Extensive familiarity with ACO quality measures (HEDIS, UDS, or equivalent)
• Prior leadership of a remote care management program — you've managed remote clinical staff and know how to build teamwork and accountability at a distance
• 5+ years of clinical experience, with meaningful time in population health or care management

Nice to Have

• CCM, CPHQ, or population health certification
• Behavioral Health Integration (BHI) experience
• Experience launching or scaling new care management service lines

Benefits

• Direct impact — your work shapes outcomes for real patients in real communities
• Leadership with latitude — we give you room to build programs the right way
• Mission-aligned partners — we work with organizations that care as much as we do
• Growth-oriented — we are scaling and adding partners who are driven by progress and excellence
• A team that has your back — we are collaborative and invested in each other's success

Company Description

Vigilance Health partners with FQHCs, ACOs, IPAs, and payers to deliver Population Health and Care Management services that effect real change in people’s lives. We provide Chronic Care Management (CCM), Advanced Primary Care Management (APCM), Remote Patient Monitoring (RPM), and Behavioral Health Integration (BHI) programs — and we measure success the way our partners do: quality metrics, patient engagement, and improved health outcomes that show up in data.

Our purpose is simple, and we mean it: Change People's Lives — no matter their circumstances.