[Hiring] Director of Operations @Expert VA

Role Description

This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator.

What You'll Own

• Turn an approved business vision into a real, executable plan and roadmap
• Personally launch early sales, service, and operating processes
• Build customer, merchant, and delivery-partner networks
• Lead day-to-day multi-location operations through Area and Location Managers
• Own service quality, speed, and customer outcomes across every location
• Improve online conversion, retention, and digital contribution margin
• Build systems that reduce dependence on manual follow-up and personal rescue

Qualifications

• Significant senior operating and commercial leadership experience
• A genuine track record building or scaling a business or service network
• Multi-location restaurant, delivery, logistics, or service-operations background
• Strong business development and partnership experience
• Practical, hands-on use of AI, analytics, and workflow tools

Requirements

• Experience holding managers accountable while developing their capability
• Online sales / e-commerce growth experience
• Comfort operating across both strategy and field-level execution

Benefits

• HMO (health insurance)
• Paid time off (PTO)
• Work from anywhere
• Opportunities for promotion
• Pay raise