[Hiring] Director of Operations @Trivium

Role Description

The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality.

• System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system.
• Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones.
• Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly).
• Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort.

Qualifications

• Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment.
• Systems Track Record: Must be able to show the actual systems built.
• Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible.
• Eastern Time Alignment: Availability during core ET business hours is mandatory.
• Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack.

Requirements

• High-level Operator: Architect the environment where people work.
• Builder: Prefer the "blank page" to a maintenance role.
• Detail-Obsessed: Notice typos, broken automations, and missing project owners.
• Commercially Driven: Understand that operations exist to drive profit.
• High-Velocity: Move fast and identify issues quickly.
• Tech-Fluent: Bridge the gap between human workflows and software tools.

Benefits

• Compensation: $100,000 to $160,000 + bonus
• Full health, dental, vision
• PTO
• Travel covered

How to Apply

Every candidate must complete the following before being considered:

• Step 1: Complete the behavioral/Culture Index survey (the link will be sent on a separate email upon application).
• Step 2: Submit your resume and a 3-to-5 minute video. Use it to walk us through one operational system you have personally built and scaled. Describe what was broken, what you built, and what changed because of it.
• Step 3: Qualified candidates will be invited into our hiring pipeline for interviews with the recruiting team, the hiring manager, and the CEO.