[Hiring] Director, Merchandising Operations @Parachute Health

Role Description

Parachute Health is building the definitive platform for ordering home medical equipment and supplies, helping clinicians and suppliers ensure that millions of patients each year receive the critical equipment and supplies they need. Our Merchandising Operations team (AKA “Merch”) comprises Category Managers and Category Analysts who have three primary jobs:

• Build and maintain our catalog
• Build and maintain our coverage criteria rules engine
• Partner with R&D to improve the tools and workflows behind both

The Merch team's work is nuanced and detail-dense: we maintain information on tens of thousands of products so our software, and the people who use it, can rely on it. The 18-person team splits its time between project work and ticket-based work, resolving complex requests escalated by our support and partner teams. Our work requires efficient operational processes and excellent documentation.

As Director of Merchandising Operations, you will own the team's operating framework: how work is planned, prioritized, and delivered, and how the team partners with other teams across Parachute. You'll coach and develop a mix of managers and individual contributors, lead the team's largest cross-functional projects, and serve as a close thought partner to the SVP of Merchandising.

The role is primarily internal (roughly 90%), with occasional customer communication, especially on escalations, that calls for a steady, polished hand.

Qualifications

• 7+ years in operations, program delivery, or management or technology consulting (e.g., a Big Four or top-tier firm), with 3+ years managing and growing managers.
• Track record of delivering complex, cross-functional projects using a clear, repeatable methodology.
• Data-driven: comfortable with capacity models, dashboards and prioritization trade-offs.
• Willingness to travel roughly once a quarter.

Requirements

• Passionate about improving patient outcomes in the healthcare space.
• Gets things done: drives work to completion and builds processes that stick.
• Thrives in complex, nuanced domains; quickly learns intricate systems (e.g., insurance coverage rules, product data) well enough to make sound calls.
• Clear, concise communicator who pushes back constructively and drives decisions.
• Sound compliance judgment: in a highly regulated industry, you know which issues to resolve and which to escalate.
• Track record of growing into increasing scope and responsibility.
• Nice to have: catalog, product data or e-commerce experience; healthcare, DME/HME or payer experience.

Benefits

• Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums
• Employer HSA Contribution: Company-funded contributions to your Health Savings Account
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance
• Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces
• Flexible Vacation Policy
• Summer Fridays: 5 additional Fridays off during the summer (separate from PTO)
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend
• Base Salary Range (based on level and experience): $145,000-$180,000