[Hiring] Delivery Coordinator @AnewHealth

Role Description

This role involves managing the shipment and tracking processes for packages dispatched from CareKinesis fulfillment centers to various destinations, including participant residences, assisted living facilities, and PACE organization facilities. Responsibilities encompass closely monitoring all shipments to ensure timely delivery through internal and external tracking tools and dashboards, coordinating with national courier Account Managers, and effectively addressing and resolving various delivery challenges such as weather-related issues and exceptions, with the ultimate aim of achieving a high on-time delivery rate. Supervision and guidance are provided by a manager or supervisor.

Schedule

• Tuesday: 10am - 6:30pm
• Wednesday: 10:30am - 7pm
• Thursday: 10:30am - 7pm
• Friday: 11am - 7:30pm
• Saturday: 11:30am - 8pm

Responsibilities

• Monitors and tracks all shipments by FedEx, UPS and other couriers to provide timely updates to team members and leadership.
• Acts as a liaison between various national couriers and our organization.
• Ensures accuracy of shipments by monitoring delivery systems for appropriate destination address and delivery time.
• Addresses delivery exceptions while escalating any unresolved shipments or issues when necessary.
• Address and resolve shipment errors and challenges.
• Escalation of any unresolved shipments.
• Monitors weather patterns across the United States to proactively mitigate delivery delays and inform supervisor.
• Follows procedures in client contracts and purchase orders to prepare accurate invoices and credits.
• Prepares shipping reports by coordinating information between carriers and dashboards.
• Stays informed about shipment transit times and groups shipments for efficiency.
• Participates in reclamation duties including, but not limited to, the retrieval and restoration of shipping packages.
• Participate in company quality initiatives, identify opportunities for process improvements, and report potential quality assurance issues.
• Ensures compliance, efficiency, quality of operations, and information security in accordance with privacy, security, and company guidelines along with applicable regulations such as HIPAA.
• Acts as a liaison between our clients, their providers, and our pharmacy.
• Handles all shipping requests and other related requests to ensure clients have a positive experience.
• Acts as a primary liaison coordinating with various departments to ensure operational efficiency and delivery quality.
• Coordinates return requests from PACE clients.
• Collaborates with the inventory supervisor assisting in return packages and crediting orders by utilizing JIRA customer portal and Appfire.
• Stay updated on training and best practices relevant to the role.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent required. Consideration may be granted for experience in a related position or field.
• Minimum of 3 years’ experience in shipping preferred.
• Experience working in a Pharmacy or healthcare environment is preferred.
• Proven ability to evaluate and analyze problems or tasks from multiple perspectives.
• Ability to adaptively employ problem-solving methods to find creative or novel solutions.
• Working knowledge and familiarity of clinical terms and related impacts.

Skills & Abilities

• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills.
• Ability to multi-task and handle multiple priorities without sacrificing quality.
• Detail oriented and organized.
• Proficient computer skills to navigate proprietary and other pharmacy software.
• Familiarity with shipping, delivery, and order management platforms (i.e. FedEx, UPS, TForce, TOMS, etc).
• Proficiencies in Excel using quantitative analysis, charting, pivot tables, formulas/algorithms, and trend analysis.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel

Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements. This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees.
• Medical/dental/vision coverage effective 1st of the month following date of hire.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.