[Hiring] COO (Fashion eCommerce) @Psyent

Role Description

The Chief Operating Officer (COO) will play a critical role in transitioning the company from a high-momentum startup into a structured, scalable, and investor-ready organization.

Challenges You Will Solve

• Lack of structured processes across operations, CX, and logistics
• Fragmented systems between Shopify, 3PL, and internal workflows
• Inefficient handling of preorders vs. available inventory
• Poor visibility on profitability and SKU-level performance
• High dependency on manual work and ad-hoc team coordination
• Growth initiatives not consistently translating into revenue
• National and international expansion yet to be fully operationalized

Key Responsibilities

• Operational Structure & Execution
  • Build and implement SOPs across all departments (CX, logistics, wholesale, finance)
  • Fix operational inefficiencies across CX quality, inventory flow, and preorder management
  • Drive daily execution discipline across teams
• Systems & Process Optimization
  • Align and optimize Shopify, 3PL partners, and internal tools (Gorgias, Klaviyo, etc.)
  • Reduce manual errors in fulfillment and stock management
  • Implement scalable workflows and automation
• Revenue Execution Support
  • Ensure growth initiatives translate into revenue and sell-through
  • Align marketing, wholesale, and inventory strategy
  • Support product drop planning to avoid cannibalization
• Team Management & Accountability
  • Introduce clear KPIs across all teams
  • Manage a remote global team
  • Hold departments accountable for execution, performance, and timelines
• Scaling Infrastructure
  • Build internal structure to support scaling from $12M to $30M+ revenue
  • Define org structure — who to hire, when, and why
  • Systematically reduce founder dependency in day-to-day operations
• Financial & Reporting Readiness
  • Partner with accounting on accurate monthly P&L and inventory-based COGS tracking
  • Build investor-ready reporting
  • Prepare the business for due diligence, fundraising, or potential exit

Qualifications

• 8–15+ years in operations, COO, or Head of Operations roles
• Experience scaling fashion, e-commerce, or streetwear brands
• Strong grasp of inventory, supply chain, and DTC + wholesale models
• Proven track record fixing messy operations and building structure from chaos
• Experience preparing companies for investment or acquisition is a strong plus
• Execution-focused — you build things, not just decks

Benefits

• Competitive compensation (base + performance bonus)
• High ownership and real decision-making power
• Direct collaboration with the founder and leadership team
• The opportunity to structure and scale a recognized global brand
• Potential long-term upside tied to company growth

How to Apply

Send your CV and a brief note on your background to [email protected] with the subject line "COO Candidate".