[Hiring] COO @Luo

Role Description

As COO, you will be responsible for building and maintaining operational excellence across the entire company. Operations sit at the heart of Luo: payments execution, treasury, customer support, and compliance. You will act as the central point ensuring all these functions operate seamlessly together.

This is a high-impact, hands-on leadership role. You will both oversee day-to-day operations and drive major operational improvements across the business. You will work closely with the founders to define priorities, execute key projects, and structure the company for scale.

Key Responsibilities

• Operational Leadership
  • Oversee all operational functions: payments, treasury, support, and compliance.
  • Ensure smooth execution of daily operations at scale.
  • Maintain high standards of accuracy, reliability, and speed across all processes.
  • Align teams and ensure strong coordination between functions.
• Operational Excellence & Process Improvement
  • Identify inefficiencies and improve operational workflows.
  • Lead initiatives to automate and scale operations.
  • Define and implement best practices across teams.
  • Monitor performance through KPIs and continuously raise the bar.
• Project Management & Execution
  • Lead major operational projects.
  • Ensure projects are delivered on time and with high quality.
• Strategic Contribution
  • Work closely with the founders on company strategy and priorities.
  • Help define the next steps in scaling operations across markets.
  • Bring structure to decision-making and execution at company level.

Qualifications

• Strong experience in operations leadership, ideally in fintech, payments, or financial services.
• Proven track record of building and scaling operational systems in fast-growing environments.
• Ability to manage multiple functions (ops, support, compliance, treasury) simultaneously.
• Strong execution mindset: able to go from strategy to implementation.
• Highly organized, structured, and detail-oriented.