[Hiring] Client Operations and Program Coordinator @Scale Army Careers

Role Description

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

The Client Operations and Program Coordinator will serve as a critical operational partner responsible for supporting onboarding, program delivery, participant engagement, scheduling, reporting, community operations, and client support activities. This individual will help ensure programs run efficiently, participants remain engaged, operational processes are executed consistently, and internal systems remain accurate and up to date.

Location: Fully Remote | 9 AM - 5 PM EST

Key Responsibilities

• Program Operations
  • Support delivery of client cohorts and learning programs.
  • Track participant engagement and attendance.
  • Monitor completion of assigned actions and follow-up activities.
  • Assist with program audits and quality checks.
  • Coordinate program communications and reminders.
  • Support weekly content and replay distribution.
• Community Operations
  • Manage recurring community engagement activities.
  • Publish approved community posts and announcements.
  • Monitor community questions and route issues appropriately.
  • Encourage participation and engagement within client communities.
  • Assist with community organization and maintenance.
• Scheduling and Coordination
  • Coordinate onboarding and scheduling activities for new clients.
  • Track unscheduled participants and proactively follow up.
  • Schedule group sessions, workshops, and cohort events.
  • Manage scheduling logistics and calendar coordination.
• Client Success Administration
  • Monitor and respond to inbound support inquiries.
  • Maintain accurate records and reporting dashboards.
  • Track operational KPIs and participant metrics.
  • Support client follow-up and engagement initiatives.
  • Escalate client concerns when appropriate.
• CRM and Operational Support
  • Maintain HubSpot data integrity.
  • Review and update pipeline records.
  • Track onboarding progress and status updates.
  • Document processes and identify opportunities for improvement.

Qualifications

• 2+ years of experience in operations, program coordination, client success, administrative support, or related roles.
• Experience working within documented processes and systems.
• Experience supporting online communities.
• Experience coordinating events, cohorts, workshops, or training programs.
• Experience working remotely with distributed teams.
• Experience maintaining records, reporting dashboards, and participant metrics.
• Familiarity with KPI tracking and operational reporting.
• Experience with HubSpot and Circle is preferred.

Requirements

• Excellent organizational skills with strong attention to detail.
• Strong written communication skills for coordinating participant and client communications.
• Ability to manage multiple priorities simultaneously while maintaining accuracy.
• Proactive problem-solving skills with a focus on follow-through and accountability.
• Dependability and commitment to executing recurring operational processes.
• Collaboration skills with the ability to work independently and cross-functionally.
• Proficiency with Google Workspace.

What Success Looks Like

• Maintain timely responses to client support inquiries.
• Ensure onboarding and scheduling workflows are consistently executed.
• Maintain accurate participant and engagement reporting.
• Support successful delivery of client cohorts and programs.
• Reduce administrative burden on senior leadership team members.
• Demonstrate ownership of recurring operational processes.

Opportunity

This is an opportunity to play a central role in delivering exceptional client and participant experiences while helping scale impactful programs and communities. The Client Operations and Program Coordinator will contribute directly to operational excellence, participant success, and continuous process improvement while partnering closely with leadership and delivery teams in a collaborative remote environment.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets