[Hiring] Business Process Architect @Salesforce

Role Description

The Business Process Architect is a senior individual contributor and critical systems thinker within the Global Delivery Governance team, part of Salesforce Professional Services. This is a net-new role on a team that is itself in transformation — which means there is no playbook waiting for you, no established process to inherit, and no predecessor to hand things off. You are the connective tissue between our delivery methodology and the intelligent tooling that will eventually automate it. You will arrive at a function that is actively mapping its own terrain. The team knows where it needs to go — a delivery model where governance is invisible, embedded in workflow, and powered by AI — but the road is still being built. You are the person who helps build it: mapping what exists, identifying what's broken, designing what should replace it, and translating all of that into requirements precise enough for engineering and technical partners to execute. You are not an enforcer — you are a designer. You see process friction before others do, document it precisely, and translate it into business requirements that drive lasting, scalable change. You are energized by ambiguity, not paralyzed by it. You create structure where none exists and move forward confidently even when the full picture isn't yet clear.

This role is foundational to our shift from manual governance to Governance by Design: a model where compliance is a natural outcome of a great user experience, not an external burden placed on delivery teams.

The What:

• Map & Redesign Core Delivery Processes:
  • Own end-to-end process documentation across our delivery standards and key delivery workflows.
  • Identify friction points, redundancies, and gaps — then architect streamlined, role-aligned replacements that reduce manual effort and improve consultant experience.
• Author Business Requirements for Automation & AI:
  • Translate process designs into precise, actionable business requirements ("the What and the Why") for handoff to engineering and technical delivery partners.
  • Ensure build teams have the clarity they need to execute without repeated clarification cycles.
• Define Jobs-to-be-Done & Role Alignment:
  • Partner with the Delivery & Strategy Lead and the broader team to map delivery roles, skills, and tasks to Professional Services GTM offers.
  • Ensure the methodology reflects how work is actually done and where Digital Labor can shoulder routine tasks.
• Drive Process Standardization Globally:
  • Develop globally applicable process standards that can be adopted by decentralized Geo teams without requiring heavy enforcement.
  • Your designs must be intuitive enough that compliance is the path of least resistance.
• Support MVG Pilots & Iteration:
  • Apply a Minimum Viable Governance (MVG) mindset — pilot process changes with speed, measure outcomes, and pivot quickly when a change doesn't produce measurable value.
  • Own the documentation and retrospective cycle for each pilot.
• Identify & Quantify Process Friction:
  • Serve as the team's early warning system for process inefficiency.
  • Continuously gather Voice of the Field signals, synthesize them into pattern-level insights, and prioritize the highest-impact redesign opportunities.

The How:

• Build the Map Before You Follow It:
  • This role doesn't come with a defined process to inherit.
  • You will arrive into ambiguity and immediately start making sense of it — documenting what exists, identifying what's missing, and designing the path forward.
• Think in Systems, Design for Humans:
  • Approach process design with both analytical rigor and a consultant-first empathy.
  • Build processes that are technically sound and intuitively adoptable.
• Operate as a Requirements Engine:
  • You write requirements others can build from.
  • Your documentation is specific, testable, and unambiguous.
• Navigate Ambiguity with Structure:
  • This team is simultaneously maintaining legacy processes and building the replacement.
  • You don't wait for perfect clarity — you create it.
• Influence Without Authority:
  • Process change at Salesforce requires buy-in across Geo teams, functional partners, and global leadership.
  • You will use data, logic, and relational credibility to drive adoption.
• Score Work Against Business Value:
  • Every process initiative must be defensible against the Business Value Rubric.
  • You will enter every redesign with a clear hypothesis about the measurable impact on margin, field experience, or delivery consistency.
• Partner Deeply, Execute Independently:
  • You will collaborate closely within the team and with our partners — but you own your workstream.
  • You bring ideas to the table fully formed and drive them forward without waiting to be directed.

Qualifications

• 8+ years of experience in business process design, management consulting, enterprise architecture, or delivery operations.
• Demonstrated expertise in process mapping, documentation, and re-engineering at scale.
• Deep familiarity with enterprise delivery models and professional services operations; experience with agile, waterfall, or hybrid delivery frameworks strongly preferred.
• Proven track record of building something net-new in an ambiguous, fast-changing environment.
• Demonstrated ability to write precise, build-ready business requirements for technical teams.
• Strong systems thinking capability paired with sharp analytical skills.
• Experience driving process adoption in a matrixed, decentralized organization.
• Comfort with AI-assisted work environments; experience with or genuine openness to tools such as Claude, Cursor, or Agentforce.
• Exceptional written communication skills.
• Degree or equivalent relevant experience required.

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program