[Hiring] Business Operations Manager @Krystal Biotech

Role Description

Krystal Biotech, Inc. is seeking a dynamic Business Operations Manager to support and optimize our growing organization in Spain.

Key Responsibilities

• Oversees office management activities in close cooperation with the HQ Office Manager
• Handles daily activities essential for the smooth running of the business
• Supports implementation and execution of company processes, policies, and procedures, including vendor contracting, Purchase Order requisitions process, Veeva approval process, payable & receivables
• Manages the local process of placing tenders to hospitals
• Keeps track of expenditures against budget, builds accruals
• Supports field team in the context of local and regional events
• Oversees medical, sales and marketing material (inventory management, printing and distribution)
• Supports the demand planning & budgeting process for Italy
• Manages Third Party Logistic (3PL) customer service relationship and queries and dispatches to relevant internal stakeholders
• Tracks 3PL customer service performance indicators (KPIs)
• Tracks policies & procedures to improve accuracy and customer satisfaction

Qualifications

• Bachelor’s degree with at least 5 years of experience in customer service, commercial operations, finance, preferably in healthcare industry
• Ability to handle multiple tasks, well-developed project management skills
• Good project management skills
• Ability to work under pressure and within time and resource constraints
• Proven track record of setting up/optimizing processes and organizing complex environments
• Strong teamwork and cross-functional collaboration skills
• Problem solving and proactive mindset
• General knowledge of local compliance requirements
• Solution oriented and pragmatic
• High proficiency in English, local language at a mother tongue level

Company Description

At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs.

• Founded in 2016
• Distinguished by science and technology using our patented gene therapy platform
• Innovative manufacturing supported by our commercial scale facilities
• Unique commercialization model focusing on the patient’s end-to-end experience
• Headquartered in Pittsburgh, PA, with teams around the world and satellite offices in Switzerland, Germany, and Japan