[Hiring] Business Operations Manager @Sterlington, PLLC

Role Description

Sterlington is looking for a Business Operations Manager to implement AI workflows and run the execution layer of the Head of Firm Management's portfolio. This role sits at the center of that portfolio, ensuring that priorities are visible, decisions are made on time, and commitments are delivered without friction.

• AI-Driven Process Innovation:
  • Drive continuous improvement by refining workflows for greater efficiency and scalability.
  • Integrate AI tools in a measured, high-judgment manner to enhance tracking, summarization, briefing preparation, and internal coordination.
• Demand and Priority Management:
  • Own the inbound flow of partner requests, firm issues, and external approaches.
  • Decide what reaches the Head of Firm Management, what is redirected, and what is closed out, with a reason attached to every call.
• Leadership Operating Rhythm:
  • Run the cadence of firm leadership: management committee preparation, planning cycles, leadership meetings, and reviews.
  • Translate the firm's planning and reporting cycles into a working rhythm for the portfolio, and design what does not yet exist.
• Decision Support:
  • Prepare concise, decision-ready briefings, committee papers, and status summaries that allow the Head of Firm Management to act quickly and with confidence.
  • Drive execution on those decisions.
• Stakeholder Management:
  • Coordinate across partners, senior lawyers, business services, and external parties.
  • Serve as the primary liaison on her behalf, driving follow-through, accountability, and timely escalation where needed.
• Execution Ownership:
  • Take initiatives she does not have the capacity to run, own them end to end, and report on them once rather than continuously.
• Risk Mitigation:
  • Anticipate gaps, misalignments, and potential delays, and resolve them before they surface.

Qualifications

• Experience in business operations, chief of staff, strategy, or operations roles working directly to a senior leader, with the authority to act rather than to relay.
• A track record of creating a way of working rather than inheriting one, inside someone else's framework rather than around it.
• Judgment you can explain: a method for deciding on another person's behalf, including declining requests from senior people while keeping the relationship intact.
• Professional services, law firm, or equivalent complex stakeholder environment is a strong plus.
• Native or full professional English fluency required.
• Structured, systems-oriented mindset: you introduce clarity without over-engineering.
• Discretion and composure. You will hold the firm's most sensitive information.

Benefits

• At Sterlington, we believe that world-class talent has no boundaries.
• We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive.
• We encourage all qualified candidates to apply.