[Hiring] Business Operations Lead @Sage Haus

Role Description

We're hiring a Business Operations Lead to be the systems backbone of Sage Haus. You'll sit at the intersection of Sales, Services, Marketing, and Product — keeping our tools sharp, our data clean, our automations humming, and our SOPs current. Day one is tactical: you'll own our operational stack, build automations, and make our existing systems sing. Over time, the role grows into more strategic work — growth-strategy projects, data architecture, and the operational developments that shape where Sage Haus goes next.

This role is for the person who sees a messy spreadsheet and can't help but fix it. Who builds an automation before anyone asks. Who documents the process while everyone else moves on.

First 90 Days

• Audit and clean our CRM & priority automations
• Develop & document priority SOPs across sales, services, and marketing
• Build SOPs for AI skills, agents & workflows
• Stand up dashboards that give the leadership team real-time visibility into velocity, pipeline health, and candidate depth
• Fix top 3 operational bottlenecks slowing the team down and ship a fix

What You'll Own

• Systems & Tooling
  • Owning our core stack including tools and platforms like Notion, Breezy, Calendly, Flodesk, Make, Zapier, Twilio
  • Building and maintaining automations that connect tools and reduce manual work
  • Evaluating, recommending, and implementing new tools as we scale (including finding or building the right CRM)
  • Being the team's go-to for AI tooling — using Claude and other AI to create real leverage across the business
• Data & CRM Integrity
  • Keeping CRM data clean, current, and usable
  • Maintaining accurate dashboards that reflect real-time business health
  • Extracting data insights, building additional dashboards, views, & forms as the team needs them
  • Architecting data systems that scale with us
• SOPs & Documentation
  • Documenting workflows as we build them
  • Restructuring and updating existing SOPs so they stay accessible
  • Creating repeatable playbooks that let the team operate without bottlenecks
• Project & Initiative Support
  • Building and managing trackers for key initiatives (hiring cohorts, framework rollouts, CRM rebuild)
  • Supporting marketing ops: systems, measurement, and campaign infrastructure
  • Partnering across functions to drive operational excellence

Evolution of this Role

As you settle in, the role grows into growth-strategy projects, data architecture, and operational research that helps shape Sage Haus's next phase.

You're a Great Fit If…

• You take pride in being able to roll up your sleeves and fix a problem
• You're a systems thinker who can seamlessly zoom in on the detail and zoom out to the strategy
• You're organized to a fault and energized by bringing order to chaos
• You take initiative — you don't wait to be told what needs fixing
• You communicate clearly and work well across functions without heavy management
• You've worked in ops, RevOps, growth ops, or marketing ops at a startup or agency and know what 'build the plane while flying it' feels like
• You're fluent with AI tooling — You use AI to move faster, think bigger, and create real leverage
• Specific tooling experience (Notion, Make, Zapier, Breezy, Flodesk, Twilio, Calendly) is a plus — but learning speed matters more

Role Details

• Location: Fully Remote, US-based
• Schedule: 30 hrs/wk
• Compensation: $80K–$90K (30 hours)
• Reports To: Lisa Carll, VP of Operations & Strategy
• Start Date: ASAP

Why Sage Haus

• We're building the category in home systems and household staffing — not just filling roles
• Founder- and parent-led — we live the problem we solve
• A tight-knit, fully remote team of 35
• A leadership team that values initiative, ownership, and ideas from every seat
• Real growth runway — this role scales with the company