[Hiring] Business Administrator 2 @DIRECTV

Role Description

DIRECTV’s Sales and Marketing Operations Team is seeking a Business Administrator 2 to join us! This position is a virtual work opportunity and can be located anywhere in the United States, with the exception of Alaska.

The Business Administrator 2 will be accountable for managing the operational activities supporting the DIRECTV video Commercial lines of business. Responsibilities include but are not limited to:

• Production support of projects and strategic initiatives impacting the Commercial business
• Reporting
• Specialty billing
• Manual process oversight
• Production issue resolution

The position is expected to work independently to manage individual and team deliverables and priorities. The role will also work with cross-functional groups (e.g. Sales, Commercial Operations Project Management, IT, Customer Service, Legal, Dealer Compensation, etc.) to execute initiatives intended to increase sales, revenue, and customer satisfaction.

The Business Administrator 2 will assist in identifying solutions, process efficiencies, and enhancements for program development, operations, and support areas.

Here's what you’ll do:

• Support the launch of key initiatives by participating in the execution of Application User Acceptance Testing and Post Production Validation with Marketing, Sales, Customer CARE, Legal, Finance, and IT.
• Support strategic initiatives ensuring day-to-day operations, integration, and performance are efficient and maximized.
• Effectively communicate timelines, deliverables, roadblocks, and success factors to Senior Management and business stakeholders.
• Help troubleshoot and manage production issues to resolution with various enterprise teams such as order management (IT), compensation (Finance), and reporting systems (DNA).
• Use effective time management tools to consistently meet deadlines and ensure preparedness in support of new and existing programs.
• Work with Project Management team and business stakeholders to implement scalable solutions (manual workarounds) that can be leveraged across multiple sales channels ensuring efficient and effective operational support.
• Conduct best practice reviews to identify areas for improvement.
• Analyze workflow bottlenecks and streamline processes through establishing policies, procedures, and system enhancements, as needed.
• Update and maintain documentation (e.g. SOP, fact sheets, Tech State, etc.) and tools utilized by Commercial Operations (ASANA) to manage work efforts.
• As appropriate, author or keep updated key documentation/artifacts.

Qualifications

• Bachelor's Degree and 3 – 5 years required, 5+ years desired, relevant experience (working with multiple departments, organizational skills, documentation, operations, etc.).
• Proven analytical skills and experience managing operational support for strategic projects and programs.
• Strong problem-solving skills, including a qualitative and quantitative skill set.
• Sense of urgency when dealing with customer impacting issues or obstacles hitting project timelines.
• Ability to effectively operate within diverse and cross-functional groups.
• Flexibility and the ability to accommodate change.
• Leadership qualities, including meeting facilitation, time management, organizational skills, and ability to influence others.
• Demonstrated ability to analyze complex issues and design appropriate solutions.
• Excellent communication skills, with the ability to interact with all levels of senior management.
• Expertise in standard MS Office applications with strong focus on Excel and Access.

Requirements

• May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data.
• This position requires but is not limited to 5 – 10% travel.
• This is a remote position that can be located anywhere in the United States, with the exception of Alaska.

Benefits

• DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
• Salary ranges are determined by role, level, and location.
• Base Salary range: $83,391 - $151,421
• Low (N1): $83,391 - $125,087
• Mid (N2): $87,780 - $131,670
• High (N3): $96,558 - $144,837
• Top (N4): $100,947 - $151,421
• Salary ranges reflect base salary only and do not include bonus or benefits.