[Hiring] Bankruptcy Process Monitoring Principal Coordinator @Capital One

Role Description

The Bankruptcy Process Monitoring Principal Coordinator is primarily responsible for managing, monitoring, tracking of vendor and internal team processes and reporting. A successful person in this role contributes to the efficiency, productivity and success of the Bankruptcy Process Monitoring Team.

The Bankruptcy Process Monitoring Principal Coordinator participates in day-to-day processing functions of Operations and will perform a variety of responsibilities that include but are not limited to:

• Recommending and implementing changes to new and/or existing processes or procedures
• Providing training to increase user understanding of policies and procedures
• Participating in general project teamwork as assigned
• Supporting a team of Bankruptcy Process Monitoring Coordinators and Bankruptcy management at various levels
• Monitoring, creating, and enhancing processes that align with department initiatives
• Driving continuous process improvements for existing monitoring features

Responsibilities include:

• Act as primary support for our Bankruptcy process monitoring and leadership team
• Provide training/presentations within the team and to the management team regarding daily functions, issue remediation efforts and other various topics
• Able to work both independently and collaboratively through projects and day to day functions
• Understand how operations in the bankruptcy world works and support the business with daily reporting
• Assist manager with data gathering and ad-hoc analysis
• Understand the business goals and implement processes that support these goals
• Interact with associates and managers to resolve sensitive business inquiries, escalated accounts, and systems-related issues
• Respond promptly and professionally to internal and external customers regarding resolution of issues
• Participate in special projects as needed
• Undertake other projects/duties as assigned
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
• May mentor junior level employees and review the work of others
• Assist in the Vendor with ad-hoc process asks or projects
• Assist with data gathering for monthly & annual business reviews
• Support and coordinate third party-related internal audits
• Monitor vendor adherence to contractual obligations

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years Customer Service or Call Center experience
• At least 2 years of Bankruptcy experience
• At least 1 year of Process Management experience
• At least 1 year of experience using Google Suite or Microsoft Office

Requirements

• At least 3 years of Bankruptcy experience
• At least 2 years of experience in Excel or Tableau
• At least 2 years of Risk Management experience
• At least 2 years of Relationship Management experience
• At least 1 year of experience working with third party vendors
• At least 1 year of Project Management experience

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

• This role is 100% work from home.
• We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
• Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.