[Hiring] Assistant Regional Maintenance Manager @JLL

Role Description

JLL is hiring a Regional Maintenance Manager (M2 SMM Equivalent) to support state-of-the-art distribution centers. The M2 Regional Maintenance Manager delivers Material Handling, Industrial Automation, and Robotics services in a 24x7 logistics environment across 4-6 sites in North America, focusing on reliability engineering and program management execution. This position is responsible for ensuring service levels as described in the Master Work Order and measured by Key Performance Indicators while working closely with the account's program management lead.

Essential Functions

• Portfolio Management
  • Manage a limited portfolio of 5-7 sites with full accountability for 24x7 operations coverage.
  • Coordinate maintenance activities across multiple shifts to ensure continuous operational support.
  • Balance resource allocation across portfolio sites to optimize performance and cost efficiency.
  • Establish and maintain communication protocols for round-the-clock operational coordination.
  • Monitor and report on portfolio-wide performance metrics and KPI achievement.
  • Ensure consistent service delivery standards across all assigned facilities.
  • Manage escalation procedures for critical issues affecting 24x7 operations.
• Reliability & Program Management
  • Execute contract KPIs and related client-RME strategies under guidance of senior leadership.
  • Focus on reliability engineering principles to maximize equipment uptime and performance.
  • Work directly with the account's program management lead to align maintenance strategies with operational objectives.
  • Support implementation of preventive and predictive maintenance programs.
  • Analyze equipment performance data to identify reliability improvement opportunities.
  • Participate in root cause analysis for equipment failures and implement corrective actions.
• Other Essential Functions
  • Ensure execution against contract KPIs and related client-RME strategies.
  • Drive accountability of subordinate team to ensure results, roles, responsibilities, and expectations are exceeded in all facets of the business.
  • Establish a deep and personal relationship with the client including regional and program managers, Site GMs, and Regional Operations Managers.
  • Set and enforce standards for each site which protects, maintains, and improves the value of the client's assets.
  • Establish Quality Assurance processes to ensure consistent performance i.e. Health Check audits.
  • Evaluate and verify site performance and condition to ensure that RME services are held at the highest standards.
  • Intimately understand and report on site performance by way of operational metrics and weekly business reviews.
  • Drive innovation strategies and creative problem solving resulting in value creation for the client.
  • Network with other RMMs to ensure consistent deployment and execution.
  • Transform operational practices to leverage JLL tools, processes, relationships, and best practices to ensure service delivery is highly efficient, effective, and leveraging JLL programs.
• Client Relationship Management
  • Partner with site Operations leaders, JLL leaders, and Finance to ensure proper stewardship of client funds.
  • Establish deep relationships with safety program managers both client and on account.
  • Ensure KPI performance is achieved or exceeded (commercial impact).
• Leadership with Employees
  • Lead with passion and compassion, give and receive feedback in a positive manner, and learn with and from the team.
  • Create a Proactive Safety Culture with all employees to guarantee 100% safety training compliance and safety-first culture.
  • Establish culture that promotes employee engagement and verify effectiveness.
  • Ensure sites are connected to the network for safety program elements.
  • Teach budgeting processes to ensure accountability of stewardship of client funds.
  • Mentor, coach, and develop leaders, which promotes the employee experience with JLL.
  • Deliver an ethical, diverse, and quality employment environment to all employees.
  • Create open channels of communications that establish a link between “JLL” and each site.
  • Create talent pipeline within site to ensure continuity of performance and values.
  • Act as an avenue for escalations when employees are hindered in their mission.
  • Monitor and align the region’s critical personnel metrics including Critical Position Staffing, Attrition, ER Complaints, Referrals, Connections Engagement Scores.
  • Ensure timely completion of HR activities: IPMP, Goal Setting, ER/Union Awareness Training, policy implementation, and the like.
• JLL Account Management
  • Ensure labor and PRM budgets are met (inclusive of OT budget adherence and approval authority follow-through).
  • Report variances and trends for all controllable budgets.
  • Ensure compliance with PO creation and invoice reconciliation processes.
  • Set clear, understandable, and attainable site goals.
  • Establish a deep relationship with supporting HRA to support all personnel initiatives and activities.
  • Report on region performance to ensure accountability and a common understanding of successes, challenges, and issues.
  • Ensure that all organizational goals are embraced and executed with precision.
  • Establish open lines of communication to build trust and provide unfiltered exchanges of information.
  • Utilize data to develop trends and insights that will drive continuous improvement in site performance.

Qualifications

• Experience in maintenance management within a logistics or industrial environment.
• Strong understanding of reliability engineering principles.
• Proven ability to manage multiple sites and teams effectively.
• Excellent communication and relationship management skills.
• Ability to analyze data and drive continuous improvement.

Requirements

• Must be authorized to work in the United States without sponsorship.
• Availability for 24x7 operations coverage.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.