[Hiring] Maintenance Technician @Brookfield Properties

Role Description

The Maintenance Technician is responsible for performing repairs, renovations, and ongoing maintenance across a portfolio of single-family rental homes. This position supports property operations by ensuring homes are safe, functional, and well-maintained for residents. The role contributes to resident satisfaction, asset preservation, and operational efficiency. It requires strong technical expertise, effective communication, and the ability to manage multiple priorities in alignment with company objectives.

Essential Job Functions

• Perform preventative, corrective, deferred, and emergency maintenance across assigned properties.
• Diagnose and complete repairs related to HVAC, plumbing, electrical, appliances, and general home systems.
• Complete and document work orders accurately and promptly using company-issued mobile devices.

Operational / Departmental Support

• Coordinate with dispatch, vendors, and internal teams to ensure timely service completion.
• Maintain inventory of tools and supplies needed for daily maintenance activities.
• Support property readiness by assisting with renovations, turns, and quality control checks.
• Provide a high level of customer service as the primary field representative.
• Promote company values and maintain professionalism in all interactions.

Compliance & Risk Management

• Ensure adherence to applicable federal, state, and local regulations.
• Maintain required documentation and reporting standards.
• Identify and escalate compliance or safety risks as appropriate.
• Follow OSHA and company safety standards; report unsafe conditions promptly.

Additional Responsibilities

• Maintain a courteous and professional demeanor with residents, vendors, and colleagues.
• Currently does not require on-call or emergency work, but may in the future.
• Perform other duties as assigned to support business objectives.

Performance Expectations & Key Metrics

• Complete an average of 3-5 work orders per day, depending on work order complexity and market volume.
• Maintain 90% or greater completion rate for assigned work orders.
• Complete at least 85% of work orders without vendor involvement.
• Maintain repeat visits for the same issue below 5% monthly.
• Achieve resident net promoter scores of 8 or higher through resident survey platforms.
• Maintain 100% compliance with company safety policies, required certifications, and operational procedures.
• Complete required documentation, photos, and work order notes within the same day of service completion.
• Maintain inventory, tools, and company equipment in accordance with company standards and audit requirements.
• Complete all required training and compliance courses by assigned deadlines.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in residential maintenance or related field.
• Strong organizational and time-management skills.
• Effective written and verbal communication skills.
• Analytical thinking and problem-solving ability.
• Proficiency in mobile technology and work order systems.
• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications

• Experience in single-family rental or property management environments.
• Certifications in HVAC, electrical, or plumbing trades.
• Industry certifications or licenses: EPA Certification, HVAC Certification, or equivalent.

Benefits

• 5% 401(k) match.
• Wellness credits that reduce healthcare costs.
• Up to 160 hours of PTO annually for full-time employees.

Company Description

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.