[Hiring] AHS Operations Senior Associate @Pronto

Role Description

• Remotely support deployment of Pronto's autonomous haulage system (AHS) across multiple mine sites, tracking truck bring-up, rover installation, and system commissioning progress.
• Track and document site-level issues (equipment faults, comms failures, installation delays) reported by on-site teams, and escalate blockers to the Field Operations Manager and engineering teams.
• Coordinate logistics remotely with customer site teams, including permitting, work authorizations, and equipment/route readiness, via calls, Slack, and shared trackers.
• Monitor production and administrative delays against project milestones, maintaining structured trackers for visibility across distributed stakeholders.
• Support customer training sessions on Pronto technology remotely, and assist with handover documentation to the mine's operations team.
• Serve as a remote point of contact for routine operational questions, keeping Pronto HQ informed through regular status updates.
• Help monitor safety compliance and site-specific protocols by coordinating with on-site personnel, flagging gaps for follow-up.
• Travel short-term to customer sites as needed when issues require hands-on troubleshooting or in-person coordination.

Qualifications

• 3–7 years of experience in a mining, heavy equipment, or industrial field operations environment.
• Comfortable operating remotely on active mine site projects, understanding production and safety-critical environments without needing daily physical presence.
• Prior exposure to technology rollouts (autonomy, remote operations, telematics, or machine control systems) is a strong plus.
• Strong organizational skills, with the ability to track multiple open issues across sites and time zones and communicate status clearly.
• Comfortable working async and coordinating across time zones with international customer sites.
• Willingness to travel short-term (days to a couple weeks) when a site requires in-person troubleshooting.
• Clear verbal and written communication skills for coordinating across customer and internal teams without in-person contact.
• Degree in Mining Engineering, a related technical field, or equivalent hands-on industry experience preferred.

Benefits

• Work on real, production-deployed autonomy.
• Build technology that directly improves safety, efficiency, and productivity.
• Tackle complex challenges in demanding, real-world environments.
• Be part of a fast-moving team with high ownership and impact.
• See your work deployed and making a difference in the field.
• Collaborate closely with experienced engineers and industry operators.

Company Description

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology.