[Hiring] Agency Systems Manager @VisionPoint Marketing

Role Description

The Agency Systems Manager is responsible for maintaining, configuring, and continuously improving VisionPoint’s operational systems—ensuring data accuracy, streamlined processes, and a friction-free experience for internal teams. This role is central to keeping our tech stack running smoothly, actively managing bugs and improvements, and delivering clear, actionable revenue operations reporting.

This position owns the integrity and clarity of VisionPoint’s operational data. They will manage cross-system workflows, respond to automation issues and QA needs, implement updates as software evolves, ensure accuracy in reporting, and maintain up-to-date documentation for key company-wide processes.

The ideal candidate is highly organized, technically adept, and energized by improving systems that directly support both client and agency success. The Agency Systems Manager reports directly to the Chief Financial Officer and partners closely with the Senior Director of Client Operations, Chief Client Officer, COO, Service delivery leaders, and the broader Client Operations team.

What You’ll Do

• Systems Administration & Process Management
  • Serve as the champion and primary administrator of VisionPoint’s internal systems and operational platforms.
  • Maintain and optimize VisionPoint’s project management platform (ClickUp), CRM (HubSpot), and other agency tools.
  • Administer system permissions, templates, views, workflows, and automations.
  • Lead user training and ongoing support.
  • Proactively monitor software updates, conduct regular audits, and implement process improvements.
  • Maintain system documentation—including SOPs, data standards, templates, and workflow maps.
  • Partner with leaders to govern system structure.
• RevOps (Revenue Operations) Support
  • Support revenue operations by maintaining accurate data flow across CRM, project management, and reporting tools.
  • Collaborate with Business Development, Client Experience, Finance, and Client Operations.
  • Build and maintain dashboards and reports.
  • Ensure HubSpot fields, automations, and workflows stay updated.
  • Provide QA for revenue-related data.
  • Support the development and maintenance of rate-card, scoping, and resourcing tools.
  • Assist with integrations (e.g., HubSpot ↔ ClickUp).
• Resourcing & Client Project Support
  • Sweep system and projects to flag potential risks, errors, or flags.
  • Collaborate with the Senior Director of Client Operations and senior leaders.
  • Flag upcoming resourcing constraints and assist in determining solutions.
• Reporting, Documentation & Team Collaboration
  • Develop and maintain reports, dashboards, and workflow documentation.
  • Partner with Client Operations, Client Experience, and SMEs.
  • Support operational analysis by identifying trends, risks, or areas for process updates.
  • Assist with systems administration tasks and special projects.

Qualifications

• Bachelor’s degree in marketing, finance, business, information systems, operations, or a related field (or equivalent experience).
• 2–4 years of experience in project coordination, operations, revenue operations, or systems administration within an agency or similar fast-paced environment.
• Proficiency with project management and CRM tools, especially ClickUp (required), HubSpot, and Google Workspace.
• Analytically minded, with the ability to interpret data, identify patterns or inconsistencies, and recommend improvements.
• Process-oriented and tech-curious, with a genuine interest in improving operational systems.
• AI-enthusiastic, with an interest in leveraging AI and automation tools.
• Exceptional organizational skills and strong attention to detail.
• Strong communicator, both written and verbal.
• Proactive, autonomous problem-solver.
• Collaborative teammate who builds strong cross-functional relationships.
• Comfortable with ambiguity and able to create clarity and structure.

Company Description

VisionPoint Marketing is on a mission to become higher education’s most trusted enrollment marketing partner. As a full-service agency, we collaborate with colleges and universities nationwide to strengthen brands, accelerate marketing performance, and drive measurable enrollment growth. Our award-winning work is showcased on national conference stages, but our greatest pride is making life easier—and more successful—for our client partners. Headquartered in Raleigh, NC, we operate as a remote-first company with VisionPointers across every U.S. time zone, while offering hybrid and in-person options for those near our headquarters.