[Hiring] Women's Health Clinical Applications Specialist @Samsung Healthcare USA

Role Description

We are seeking a Clinical Applications Specialist to support the Ultrasound Women’s Health Market. This role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences. Prior experience supporting the Women’s Health Commercial Market is preferred.

• Customer Service, Sales & Marketing Support
  • Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
  • Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
  • Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
  • Provide clinical and technical support at trade shows and professional conferences.
  • Collaborate with the product management and service teams to share field feedback and improve product performance.
  • Support the sales and service teams with clinical expertise and customer engagement strategies.
  • Monitor customer satisfaction post-installation and proactively address concerns.
  • Ensure escalation situations are managed and resolved promptly and professionally.
  • Assist with basic on-site troubleshooting to resolve service-related issues quickly.
  • Perform other duties as assigned.
• Reporting & Administration
  • Responsible for booking travel and filing expense reports in a timely manner.
  • Responsible for completing customer demo and installation documentation in Salesforce.
• Conduct & Personal Development
  • Maintain current knowledge in relevant clinical and technical fields.
  • Represent the company professionally and maintain a positive attitude.
  • Complete all required training courses and maintain all required certifications.
  • Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
  • Manage time effectively and make sound business decisions.
  • Follow all company policies regarding travel, expenses, and equipment handling.

Qualifications

• RDMS certification required; (OB/GYN and Fetal Echo); must possess excellent knowledge of the technical and clinical aspects of diagnostic ultrasound.
• 4-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
• Skilled in 2D, 3D and Color Doppler across applications.
• Must be able to be compliant with hospital credentialing requirements.
• Previous commercial experience as a Clinical Applications Specialist preferred.
• Strong market knowledge and competitive attitude.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Must be self-motivated, results-oriented and team-focused.
• Must possess strong verbal and written communication skills.
• Ability to thrive in a fast-paced, demanding environment.

Requirements

• Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required.
• Must be excellent with technology, able to present using a laptop and demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.

Benefits

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!