[Hiring] Virtual Reality (VR) Peer Support Coach @Better Health

Role Description

The VR Peer Support Coach is a remote, non-clinical role supporting members using virtual reality (VR) programs for chronic pain and mental wellness. Grounded in lived experience, coaches provide empathetic, one-on-one support to help members onboard, navigate the VR platform, and build consistent engagement with self-regulation tools.

• Conduct video or phone sessions, starting with onboarding and continuing with regular check-ins.
• Help members overcome technical and emotional barriers using approaches like motivational interviewing, habit-building, and supportive accountability.
• Maintain clear non-clinical boundaries.
• Document interactions, collaborate with the team, and escalate issues as needed.

Qualifications

• Lived experience with chronic pain and/or mental health challenges.
• Strong communication skills.
• Comfort with technology.
• Experience in peer support or coaching is preferred.

Requirements

• First-hand experience with chronic pain or mental wellness diagnosis.
• Interest in flexible session-based 1099-contracting work.
• Excellent interpersonal skills and comfort talking on video calls and over the phone.
• Comfortable making outbound calls.
• Excellent organizational skills, ability to prioritize tasks, and work independently within established procedures.
• Comfortable with technology (variety of technology apps including Google Suite, SLACK, and our software portal).
• Must be able to pass a background check.
• Must be willing to complete HIPAA certification before starting.
• Must have a laptop or a Chromebook with at least 16 GB.

Benefits

• Flexible hours as a 1099-contractor.

Company Description

Better Health is creating a new medical provider type, disrupting the $60B home medical supply industry by bundling peer support, coaching, education, and home delivery of medical supplies in an end-to-end care solution.

• Gained Medicare licenses in 48 states and 16 Medicaid licenses.
• Serves members of top payers including Medicare, Medicaid, Cigna, Humana, Florida Blue, and Oscar.
• Backed by top investors including Mosaic General Partnership, General Catalyst, Caffeinated Capital, Healthworx, University of Miami Health System, Samsung Next, GSBackers, Table Management, and at.inc.