[Hiring] Virtual Medical Secretary @VirtDrop

Role Description

We are seeking a reliable, detail-oriented Virtual Medical Secretary to support an ophthalmology practice with patient calls, appointment scheduling, and administrative tasks. The ideal candidate must be comfortable communicating with patients, learning specialized computer systems, and understanding basic ophthalmology emergencies to appropriately direct patients when necessary.

• Answer incoming phone calls from patients in a professional and courteous manner.
• Schedule and manage patient appointments using the practice’s computer systems.
• Navigate the practice’s software efficiently to access information and enter data accurately.
• Recognize potential ophthalmology emergencies and follow established protocols to direct patients appropriately.
• Communicate clearly and calmly with patients who may have urgent medical concerns.
• Maintain accurate patient records and handle confidential information responsibly.

Qualifications

• Previous experience in medical administration, medical reception, or a similar administrative role.
• Excellent verbal communication and phone etiquette.
• Strong organizational skills and attention to detail.
• Ability to learn and navigate new computer systems quickly.
• Basic understanding of ophthalmology emergencies, or willingness to complete specific training.
• Professionalism, patience, and a patient-focused approach.
• Ability to handle sensitive patient information with discretion.

Requirements

• A dependable and compassionate professional who can manage patient calls and scheduling efficiently.
• Ability to learn the practice’s systems and follow established procedures to ensure patients with urgent concerns are directed appropriately.

Benefits

• Competitive compensation in USD
• 100% Remote Work
• Weekly Payments
• Paid Vacation Days
• Wellness Benefit Reimbursement
• Long-term Career Growth Opportunities
• Ongoing Support from the VirtDrop Team
• Access to a Strong Network of Clients and Professionals