[Hiring] Vice President, Nurse Case Management and Nurse Triage @Gallagher

Role Description

The Vice President of Nurse Case Management and Nurse Triage provides strategic and operational leadership for the organization’s Nurse Case Management (NCM) and Nurse Triage services. This role is accountable for developing and executing the NCM and Nurse Triage strategy, driving consistent clinical and operational practices, optimizing outcomes for injured workers and clients, and ensuring services are delivered in accordance with regulatory, contractual, and organizational requirements.

The Vice President leads the continued evolution of the NCM and Nurse Triage operating model, including:

• Nurse triage
• Field and telephonic case management
• Clinical quality
• Workforce strategy
• Technology enablement
• Vendor management
• Performance measurement
• Integration with the broader Managed Care organization

Qualifications

• Minimum of 8 years of experience in case management or related field.
• Minimum of 5 years supervisory experience.
• Bachelor's degree required.

Requirements

• Must be able to travel approximately 50% of the time and non-traditional work hours.

Preferred

• Prefer certification in CCM, CDMS, CRRN, COHN, or CRS, etc.
• Significant leadership experience within Nurse Case Management and Nurse Triage, with experience in workers’ compensation, managed care, occupational health, disability management, or a related clinical environment.
• Demonstrated experience leading large, geographically dispersed clinical operations.
• Strong understanding of workers’ compensation clinical management, return-to-work principles, and Nurse Triage assessment, protocols, appropriate care recommendations, and escalation practices.
• Experience managing financial and operational performance.
• Demonstrated ability to lead organizational change and large-scale process improvement.
• Strong executive communication, client presentation, and relationship-management skills.
• Ability to operate effectively across clinical, operational, financial, technology, regulatory, and commercial functions.

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Company Description

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).