[Hiring] Vascular Area Clinical Service Manager @Medtronic

Role Description

Make an impact where it matters most. At Medtronic Peripheral Vascular, you'll support cutting-edge therapies that help treat peripheral arterial and venous disease, carotid disease, and arteriovenous access conditions. Working alongside physicians and healthcare teams, you'll provide clinical expertise, support complex procedures, and help expand access to innovative therapies that improve patient lives every day.

The Vascular Area Service Manager collaborates with key PVH stakeholders to develop, coordinate, and execute service strategies to achieve short- and long-term business objectives within assigned area as it relates to service activities and program.

• Drive execution of key initiatives to achieve Vascular Area level goals.
• Provide direction and leadership to clinical employees in assigned area, including the hiring, development, and retention of talent.
• Maximize area personnel performance by developing and motivating Service employees to deliver unsurpassed patient care, physician/AHP service, and technical expertise in the hospital, clinic, and other care settings.
• This role reports solid line to the Area Director and operationally to the National Service Director.

Responsibilities may include the following and other duties may be assigned:

• Service Leadership:
  • Lead all area and district clinical support related activities and programs to efficiently optimize resources, deliver customer value, and deliver exceptional clinical guidance.
  • Identify service opportunities with analytics and/or clinical specialist field visits.
  • Address service opportunities through coaching or the development of specific measurable projects.
  • Work with district(s)/territories/Area Sales Directors to ensure efficient and effective scheduling of Vascular procedures and clinical support.
  • Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
  • Lead and drive changes focused on strengthening of PVH Vascular acumen, prioritization of understanding and implementation of expanded PVH solutions to the customer, and customer engagement.
  • Responsible for Vascular Clinical Specialist recruiting and hiring.
  • Partner with sales team to drive key service initiatives and provide service assessments via periodic business reviews, QSR’s, etc.
  • Work with area and district leadership to align service resources based on business priorities and appropriate customer demands.
• PVH Vascular:
  • Partner with National Service Director, Area Sales Directors, and Vascular DMs to achieve business objectives, execute on PVH Vascular strategies, implant, revenue, and expense goals.
  • Drive cross Vascular support for key PVH programs/needs.
  • Drive accountability through adherence to deadlines and timely documentation of clinical service-related activities.
• People Management:
  • Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
  • Coach and motivate employees to achieve service, implant, and revenue goals.
  • Lead area level aligned districts to execute on key service goals and objectives.
  • Manage own service team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
  • Assist employees with individual clinical and professional development planning.
• Business Operations:
  • Communicate PVH Vascular, area and/or district vision, goals and activities.
  • Ensure efficient, effective use of inventory, expenses, and assets.
  • Apply Customer Focused Quality Concepts.

Qualifications

• BA/BS in engineering, life sciences, healthcare, nursing, exercise physiology or business with 5 years of successful healthcare, field clinical/sales support professional experience or advanced degree with a minimum of 3 years prior relevant experience.
• 2 years of experience directly managing employees in a healthcare organization.

Requirements

• Demonstrated business acumen.
• Experience in a healthcare related discipline.
• Ability to learn and understand technical aspects of business.
• Ability to manage, coach and develop managers and employees.
• Capable of critical/strategic thinking; ability to execute strategy.
• Medtronic experience in a role that interacts with PVH vascular field organization.
• Knowledge of local cardiac customer base.
• Knowledge of PVH vascular service coverage requirements for implants and follow-ups.
• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry.

Benefits

• Competitive Salary and flexible Benefits Package.
• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance, Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans, 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).