[Hiring] Triage Registered Nurse @Medcor

Role Description

Medcor is looking to hire full-time Registered Nurses for our remote 24/7 Occupational Health triage call center!

• The hours for this position include 8 to 10 hour shifts between 7:00am to 7:00pm CST.
• Shifts could include 7:00am-5:00pm or 11:00am-07:00pm.
• The start date for this triage class will be 04/27/2026.

By joining our nursing team, you will be helping thousands of employers better manage their workplace injuries and improve the quality of healthcare for their employees.

• Nurses must be able to talk on the phone for long periods while typing and navigating through various software applications simultaneously.
• Nurses must visualize an injury while on the phone and clarify details about the injury while following our proprietary algorithms to guide the triage of the injured worker.

Training

• Training for this role will last 5-6 weeks, with 2.5 weeks of classroom instruction and 2.5 weeks of precepting.
• Training schedule is Monday through Friday, from 8a-4p CST.
• The training schedule is non-negotiable, and all training must be successfully completed within a 6-week time frame.
• Following training, you will transition to your permanent schedule between the hours of 7a and 7p CST with an every-other-weekend requirement and holiday rotation.
• Changes to the permanent schedule are not allowed within the first 12 months of employment.

Typical Day in the Life of a Medcor Triage RN

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment.
• Document each call efficiently and accurately.
• Monitor and track individual as well as call center goals, productivity metrics, and statistics.
• Reflect all shift activities using the phone system and be responsible for personal schedule adherence.
• Provide superior customer service to Medcor’s clients and employees.
• Complete accurate assessment of symptoms and/or concerns utilizing Medcor’s Triage Algorithms.
• Follow HIPAA Compliance Policies.

Requirements

• Have a valid RN license and current BLS (CPR) certification.
• Be able to handle a high volume of consecutive calls.
• Have strong technological skills as well as a typing speed of at least 30 WPM.
• Work a major U.S. holiday rotation.
• Work every other weekend.
• Have effective written, verbal, and interpersonal communication skills.
• Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers.
• Be able to talk and/or hear; required to sit and use hands.
• Specific vision abilities required include close vision for computers and written work with the ability to adjust focus.
• Be able to work on a computer for long periods.
• Have a private space in your home with 4 walls and a door for patient privacy.
• Have access to high-speed internet (no satellite) within your primary residence.
• Be able to receive and apply feedback.

It's a Plus If

• You have call center experience.
• You have occupational health experience.

Benefits

• Paid time off.
• Health and dental insurance.
• 401K with match.
• Education reimbursement.
• More benefits available.

Company Description

• Stability! We’ve been around since 1984.
• Potential for retention and performance incentives.
• Opportunities galore! Medcor has a lot more to offer than just this job.
• Training! We believe in it and we’ll train and support you to be the best you can be.
• We have an open-door policy. Do you have something to say? Speak your mind!