[Hiring] Triage Nurse @NorthLakes Community Clinic

Role Description

Caring for our community starts with you. Join a team that believes everyone deserves care. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

NLCC Triage RN will provide triage and health advice by phone to patients, utilizing evidence-based triage protocols, as well as processing prescription refill requests received from pharmacies and patients.

Essential Job Functions

• Performs nursing assessment and triage.
• Follows clinical guidelines, protocols, and policies related to direct patient care.
• Complete refill requests for non-controlled substances per NLCC protocol and guidelines.
• Complete refill requests for controlled substances under direction and approval from prescribing provider.
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
• Connect with patients for ED and hospitalization follow-up.
• Provide medication reconciliation.
• Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care costs.
• Facilitate patient access to appropriate medical and specialty providers.
• Educate patient and family/caregiver(s) about relevant community resources.
• Attend Care Coordinator training courses/webinars and meetings − Provide feedback for the improvement of the Care Coordination Program.
• Participates in quality improvement efforts including outreach, utilizing dashboards, tracking tools, and providing quality reporting data monthly.
• Document in the Electronic Health Record.

Qualifications

• Associates or Bachelor’s degree in Nursing required.
• Two+ years related experience and/or training.
• Excellent communication, education, and counseling skills.
• Local knowledge about connections to community health care and social welfare resources is desirable.
• Experience with electronic health records and triaging patients preferred.

Requirements

• Current license as a Registered Nurse in the State of WI required.

Benefits

• Medical and dental insurance.
• Employer paid group term life and disability.
• Employer contribution toward Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), Paid Holidays, and Paid Leave Bank.
• 403(b) with a 4% employer match.
• Various voluntary benefits:
• Vision Insurance.
• Supplemental Life, AD&D, and Disability.
• Tuition reimbursement.
• Health and Wellness reimbursement program.
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members.
• Partner of HRSA/NHSC loan repayment program.