[Hiring] Access Center Triage RN @Lehigh Valley Health Network

Role Description

Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers.

Job Duties

• Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices.
• Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records.
• Provides clinical support in the assessment of symptoms, determination of symptom acuity, offering information related to symptom management, and patient education.
• Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient.
• Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information.
• Prepares documentation information and transmits medical information.
• Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources.
• Refills prescriptions for patients and places orders for appropriate testing and/or labs.

Qualifications

• Associate’s Degree in Nursing.
• 5 years experience in nursing (acute care, ED, medical office, telephone triage).
• 2 years previous clinical acute care hospital experience/urgent care.
• Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible.
• Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance.
• Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment.
• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention.
• Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols.
• Must exercise judgement in dealing with sensitive, confidential information.
• Skill in making triage decisions and responding quickly and calmly in emergency situations.
• American Heart Association Basic Life Support - State of Pennsylvania.
• RN - Licensed Registered Nurse_PA - State of Pennsylvania.

Preferred Qualifications

• Bachelor’s Degree in Nursing (BSN).

Physical Demands

• Lift and carry 7 lbs.
• Continuous sitting >67%.
• Frequent keyboard use/repetitive motion.
• Frequent fine motor activity/wrist position deviation.

Work Shift

• Evening Shift

Address

• 1200 S Cedar Crest Blvd

Primary Location

• REMOTE IN PENNSYLVANIA

Position Type

• Remote

Union

• Not Applicable

Work Schedule

• 3P-11:30P M-F with holiday rotation

Department

• 1004-13011 COH-Rn Triage/Hlthcare Navigation