[Hiring] Triage Medical Assistant @Guideway Care

Role Description

We are seeking a detail-oriented, tech-savvy, and compassionate Medical Assistant (MA) to join our Remote Triage Team. In this virtual care role, you will be the front line of non-clinical patient support—gathering key information, coordinating communication between patients and providers, and guiding patients toward appropriate next steps in their care journey.

The Remote Triage MA plays a vital role in ensuring timely follow-up and seamless communication in high-volume, multi-specialty settings. Your ability to remain calm, professional, and personable during patient interactions is essential to building trust and delivering excellent service.

Shifts available: Monday - Friday: 10:00 AM - 7:00 PM CST

Essential Functions:

• Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion.
• Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR).
• Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation).
• Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns.
• Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork.
• Maintain accuracy and compliance with HIPAA regulations and internal documentation standards.
• Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.

Qualifications

• Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent).
• Minimum of 3–5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health.
• Prior telehealth, remote triage, or virtual care support experience preferred.
• Strong communication skills with a calm, professional phone demeanor.
• Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.).
• Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly.
• Deep commitment to patient privacy, confidentiality, and empathetic service.

Requirements

• Able to work remotely at home in a private HIPAA compliant workspace.
• Able to house company equipment needed to perform job.
• Broadband Internet Access with a minimum download speed of 24 mbps and upload speed of at least 4 mbps.
• Immigration or work visa sponsorship will not be provided.

Benefits

• The pay rate for this role is $18 per hour and being offered remotely.
• Benefits package including:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Flexible Spending Account (FSA)
  • Company paid short- and long-term disability
  • Employee Assistance Program
  • Life Insurance
  • Accident insurance
  • Other voluntary benefit programs for employees and their eligible dependents
• 401(k) retirement plan with a company match.

Physical Demands

• Ability to hear in normal range and wear a headset / earpiece.
• Good visual acuity to read computer screens, scripts, forms, etc.
• May sit 100% of the time when taking calls.
• Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.