[Hiring] Telephonic Urgent Care RN @UnitedHealth Group

Role Description

Optum Home & Community Care is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental, and social needs.

• As a team member of our Optum team, you will help patients navigate the health care system and connect them to key support services.
• This preventive care can help patients stay well at home.
• The Urgent Care (UC) program is a longitudinal, integrated care delivery program.
• The RN performs activities that fall within the RN scope of practice.
• This role works in close collaboration with all team members and may support multiple providers.
• The RN works under the direction of the provider, and activities are delegated to the RN by the provider or the CSM.
• The RN understands and supports the Optum Models of Care.
• The Urgent Care Registered Nurse is responsible for providing telephonic care and direction to patients/members during various hours.
• This role is responsible for the delivery of medical care services to enrolled/engaged patients/members in Optum programs.
• This is a work from home position requiring various shift coverage.
• Holiday coverage is also provided 24 hours a day/7 days a week.

Qualifications

• Current, unrestricted RN compact license.
• Additional licensure in assigned states must be obtained within 6 months of hire.
• 3+ years of clinical experience in a hospital, acute care, home health/hospice, direct care, or case management position.
• Dedicated space for home office set up.
• Access to high-speed internet services.
• Computer/typing proficiency to enter and retrieve data in electronic clinical records.
• Proficient with Microsoft Word, Outlook, and Excel.
• Solid problem-solving skills.
• Ability to communicate complex or technical information in a manner that others can understand.
• Ability to flex with change and perform positively and efficiently in a production-driven environment.
• Ability to work scheduled shifts in accordance with scheduling policies.

Requirements

• Must attend and complete all mandatory education and MyLearning training requirements.
• Participate in the onboarding of new clinical staff under the direction of the CSM.
• Document all clinical information, telephonic assessments, and activities in the appropriate documentation tool.
• RN is responsible for escalating appropriate calls to the Optum APC.
• RN is responsible to document all interactions within the appropriate electronic medical record.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment.