[Hiring] Telephonic RN Case Manager @UnitedHealth Group

Role Description

As a Telephone Case Manager RN with Optum, you'll support a diverse member population with education, advocacy and connections to the resources they need to feel better and get well.

• Make outbound calls and receive inbound calls to assess members' current health status
• Make referrals to outside sources
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels
• Work with less structured, more complex issues
• Serve as a resource for others

This is a high volume, customer service environment. You'll need to be efficient, productive and thoroughly dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• Current, unrestricted RN license in the state of residence
• Ability to obtain additional state licensure as needed by the business
• 3+ years of experience in a hospital, acute care or direct care setting
• Ability to work 2 nights per week until 8PM CST
• Ability to navigate a Windows Based Environment
• Access to high-speed internet and a designated, distraction free workplace

Preferred Qualifications

• BSN
• Certified Case Manager (CCM)
• Case management experience
• Experience or exposure to discharge planning
• Experience in discharge planning or utilization review
• Experience in a telephonic role
• Background in managed care

Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as:

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.