[Hiring] TeleHear Provider @Audibel

Role Description

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

We are looking for a dynamic TeleHear Provider that will work closely with local offices to help develop and support patient care through tele-hear programs. Working with the management team, they will help assess the technical issues around these programs, implement appropriate process and procedure, and help train local staff. Specific duties include:

• Testing a patient remotely and taking them through the sales and selection of a hearing aid
• Troubleshooting technical issues
• Supporting other area offices when an Audiologist or provider is needed

Our Culture:

• An experienced team built around a culture of professional growth and knowledge-sharing
• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices
• We serve with passion, purpose and excellence
• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients

Qualifications

• Audiology Degree (Master’s OR Au.D.)
• 3 years of retail dispensing
• Working knowledge of market and business practices, especially tele-hear
• Expert knowledge of software systems including MS Office and Starkey programming software
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required

Requirements

• Counsel patient and assist local provider in the sales process
• Troubleshoot technical and tactical problems with a remote sales process
• Provide diagnostic, sales verification or troubleshooting support remotely as needed: on demand or by appointment
• Recommend, monitor and advise patient on the use and outcome of counseling tools

Benefits

• Competitive medical, dental and vision benefits
• 401(k) retirement plan with company match
• Health savings account with a company contribution
• Flexible spending accounts (medical and dependent care)
• Paid employee assistance program
• Paid Time Off
• And More!

Salary and Other Compensation

The annual rate for this position is between $70,070.00 - $94,500.00 / yr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually.