[Hiring] Telehealth Coordinator @Alignment Health

Role Description

The Remote Telehealth Coordinator, VCC role is responsible for day-to-day support of the patients and providers in the Virtual Care Center. This includes, but is not limited to:

• Answering calls in the phone queue
• Scheduling telephonic and virtual appointments
• Following up on referrals and authorizations
• Supporting outbound follow-up calls
• Providing systems training for new hires
• Completing administrative tasks as applicable

This Coordinator is primarily responsible for managing inbound and outbound calls in the phone queue while collaborating with a cross-functional team of Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support to successfully manage the program. The Coordinator must be customer service oriented with a focus on assisting Alignment staff and patients with resolution of issues in a timely manner. This role reports to the Telehealth Program Manager.

Qualifications

• Experience with providing high-quality customer service
• Experience providing technical assistance
• 1-2 years of experience in a primary care or medical office setting using phones and scheduling appointments
• High school diploma or general education degree (GED), required

Requirements

• Required to work on Saturdays
• Ability to use multiple systems simultaneously
• Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols
• Basic proficiency in Microsoft Suite programs (Outlook, Teams, Word, Excel)
• Basic math skills required for data analysis
• Ability to troubleshoot and research issues effectively
• Willingness and capability to learn new technologies and adapt to a dynamic environment
• Strong customer service skills
• Technology and automated solutions oriented
• Well organized with strong attention to detail and analytical skills while maintaining speed in completing work
• Efficient working style with strict adherence to deadlines

Benefits

• Pay Range: $41,472.00 - $62,208.00
• Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.