[Hiring] Telehealth Clinical Services Director @Banyan Treatment Centers

Role Description

Banyan Treatment Centers is seeking a strategic, clinically driven Telehealth Clinical Services Director to lead and scale the national telehealth clinical program, expanding access to high-quality, compassionate care for individuals with substance use disorders and mental health conditions. This role partners with executive leadership, enterprise clinical teams, and cross-functional departments to drive clinical quality, consistency, and program performance at scale, with a focus on operational execution and measurable outcomes.

The Telehealth Clinical Services Director oversees telehealth clinical services, ensuring the delivery of compliant, effective behavioral health treatment through virtual programming. In this role, you will lead and develop clinical staff, uphold clinical standards, manage risk, and ensure consistent care delivery across the program.

Position Details

• Reporting To: Telehealth Division Director/COO/CEO
• Schedule: Full-Time
• Location: Remote
• Travel: Up to 25% of the time

Key Responsibilities

• Lead the clinical strategy and execution of Banyan’s national telehealth program
• Drive standardization of clinical care delivery across markets to ensure quality and consistency
• Evaluate clinical outcomes, regulatory requirements, and program performance to inform decision-making
• Translate data and operational insights into scalable improvements
• Oversee telehealth clinical operations across multiple states
• Own performance across clinical quality, patient engagement, and outcomes
• Identify performance gaps and implement solutions across programs
• Build and refine processes that support scalable, consistent care delivery
• Monitor utilization review workflows and level-of-care alignment
• Supervise and develop telehealth supervisors, therapists, and clinical staff
• Strengthen clinical supervision practices to support high-performing teams
• Lead multidisciplinary clinical meetings aligned with Banyan’s clinical model
• Support recruitment, onboarding, and development of clinical staff
• Ensure adherence to regulatory, accreditation, and payer standards
• Oversee documentation quality, chart audits, and compliance initiatives
• Manage clinical risk, including high-acuity cases and incident review
• Ensure alignment with Banyan’s clinical philosophy and standards of care
• Partner with Admissions, Utilization Review, Compliance, IT, and Business Intelligence teams
• Collaborate with executive leadership to align telehealth strategy with enterprise priorities
• Communicate performance insights, risks, and recommendations to leadership
• Ensure clinical strategies are executable within operational realities

Qualifications

• Master’s Degree in Social Work, Mental Health Counseling, Marriage & Family Therapy, or related field
• Active clinical licensure required (LCSW, LMHC, LMFT, or equivalent); Clinical Supervisor credential preferred where applicable
• Minimum 3 years of clinical leadership or supervision experience
• Minimum 5 years of clinical behavioral health experience, including substance use and/or mental health treatment
• Experience leading or supporting multi-site, multi-state, or scaled clinical telehealth operations strongly preferred
• Strong understanding of regulatory and state standards, clinical compliance, and behavioral health treatment models
• Demonstrated ability to build, standardize, or improve clinical programs across teams or locations
• Proven ability to translate clinical strategy into operational execution and measurable results
• Demonstrated ability to supervise and develop clinical staff
• Comfortable operating in a fast-paced, growth-oriented environment

Benefits

• Comprehensive medical, dental, and vision insurance
• Life insurance
• Disability coverage
• 401(k) with employer match
• Paid time off and holidays
• Wellness incentives
• Employee assistance programs

Apply Now

If you are a clinical leader with strong operational and strategic experience in behavioral health, we encourage you to apply. Join Banyan Treatment Centers and help transform lives.

EOE