[Hiring] Telehealth Certified Diabetes Care and Education Specialist @Cecelia Health

Role Description

The Certified Diabetes Care and Education Specialist (CDCES) will work directly with patients to provide diabetes education and support with the goal of improving adherence and health outcomes. This remote position is responsible for consistently meeting program metrics while also meeting quality requirements. The CDCES position is a part-time and independent contractor role.

• Provide diabetes education, management, and support to members to improve adherence and health outcomes.
• Quickly establish rapport and therapeutic alliances via phone, video telehealth platform, and digital communication with a diverse population of members with T1 and T2 diabetes.
• Deliver medication management, including adjustments within protocol and/or recommendations to the provider.
• Remote device monitoring for connected and manual device data to inform on medication management, safety, and goal achievement.
• Drive measurable improvements in diabetes glycemic control and support comprehensive management of coexisting comorbid conditions.
• Produce behavior change among members using motivational interviewing techniques.
• Present member case studies on team meetings.
• Consistently meet scheduling metrics while also meeting quality requirements.
• Other duties as assigned.

Qualifications

• Must have a current certification as a Certified Diabetes Care and Education Specialist from the National Certification Board for Diabetes Educators (NCBDE).
• Proven experience utilizing motivational interviewing to provide positive behavior change.
• Working knowledge of diabetes management technologies, including continuous glucose monitoring (CGM), automated insulin delivery (AID) systems, continuous subcutaneous insulin infusion (CSII), and connected insulin pens.
• Demonstrated knowledge of diabetes medication management, including supervised experience with medication adjustments.
• Demonstrated ability to receive constructive feedback and then incorporate it into patient calls to drive performance.
• Must have a home office for private member conversation, along with high-speed internet.
• Able to work independently and manage time efficiently.
• Must be comfortable utilizing advanced technology (Electronic Medical Records, Microsoft Office, scripting applications, device data, etc.).
• Demonstrated ability to recognize member needs and adapt communication techniques to best serve a diverse patient population.
• Must have a flexible schedule and be able to commit to a minimum of 20 hours per week to accommodate members.
• Cannot hold full-time employment elsewhere.
• Must reside in the United States.

Benefits

• Flexible schedule: Work virtually as an independent contractor (1099) and set your own hours.
• Dependable Hours: Count on consistent part-time work of at least 20 hours per week.
• Clinician-centered philosophy: You are at the core of what we do, and we take your feedback seriously.
• Life-changing relationships: Build long-term relationships with members to help them achieve lasting, transformative results.
• Collaborative culture: Work alongside some of the best in the business in a supportive and learning-focused environment.
• Annual CEU stipend: Financial support each year for continuing education and professional growth.
• Longevity recognition: Receive a $500 bonus after 6 months, followed by quarterly bonuses beginning at your 1-year anniversary.