[Hiring] Telehealth Assistant @NATIVE AMERICAN MENTAL HEALTH SERVICES CORPORATION

Role Description

The Telehealth Assistant supports the Telehealth Operations team by managing administrative and patient support tasks to improve efficiency, reduce coordinator workload, and enhance patient access.

This role is responsible for handling overflow tasks, assisting with patient communication, and ensuring accurate documentation within the electronic health record (EHR).

Essential Duties & Responsibilities

• Patient Financial Support
  • Collect co-pays and cash payments per company policy
  • Accurately document all transactions in the EHR
• Patient Communication
  • Monitor and return voicemails in a timely manner
  • Assist patients with basic scheduling and inquiries
  • Route clinical or complex concerns to appropriate staff (MA/provider/coordinator)
  • Maintain professional, HIPAA-compliant communication
• Administrative Support
  • Sort and distribute incoming mail
  • Scan and upload documents into patient charts
  • Ensure accurate labeling and organization of records
• Coordinator Overflow Support
  • Assist with scheduling overflow and patient follow-ups
  • Support high-volume periods by completing assigned tasks
  • Help maintain workflow continuity across the team
• Documentation & Compliance
  • Accurately document all actions in the EHR
  • Maintain strict HIPAA compliance
  • Follow all organizational policies and procedures

Qualifications

• Education: High school diploma or equivalent required; additional HR coursework or certification preferred.
• Experience: Minimum of one (1) year of experience in an outpatient, community mental health, or similar clinical setting preferred.
• Technical Skills:
  • Technical proficiency with video conferencing platforms and Microsoft Office Suite.
  • Problem-solving mindset with the ability to troubleshoot and resolve technical issues efficiently.
  • Ability to work independently and collaboratively in a fast-paced virtual environment.
• Soft Skills:
  • Strong interpersonal and communication skills with the ability to interact effectively with diverse populations.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Professional demeanor, excellent problem-solving skills, and a customer service-oriented attitude.
  • Strong organizational, time management, and problem-solving skills.

Company Description