[Hiring] Surgical Applications Specialist @ZEISS Group

Role Description

The Surgical Application Specialist (SAS) must manage territory by providing training support for Zeiss customers on the proper operation and use of Zeiss surgical products. The SAS will support clinical efforts, provide sales support, and train customers via surgical support which consists of monitor surgery days, review data collection, and import of data from ancillary clinical products. The SAS must be able to perform advanced troubleshooting, support conferences and seminars as needed. The position demands extensive knowledge of related ophthalmic surgical procedures and how the ZEISS Surgical Suite can favorably impact patient outcomes and surgical flow. The goal of the SAS is to facilitate the optimal use of the all instruments in the ZEISS Surgical Suite and to develop a powerful referral base for the product(s).

Responsibilities

• Efficiently manage given territory by independently contacting customers, scheduling a high volume of on-site training appointments, making travel arrangements, and addressing customer inquiries.
• Deliver high level, tailored training for physicians and staff in medical device operation and clinical applications.
• Conduct follow-up visits and monitor customer commitment using ZEISS Surgical Suite.
• Possess and demonstrate in-depth knowledge of surgical ophthalmic industry and competitive devices.
• Resourcefully manage on-site trainings within the United States.
• Demonstrate understanding of the Zeiss business culture, market demands, and how to best leverage resources.
• Represent ZEISS in a professional and courteous manner.
• Work collaboratively with SAS in adjacent territories to coordinate on-site trainings of “border” customers.
• Maintain and continually update product knowledge on all appropriate Carl Zeiss products.
• Communicate in a timely, respectful, and professional fashion with fellow SAS, managers, sales and marketing team members, field service engineers, and other in-house colleagues.
• Work collaboratively with marketing and surgical sales department to ensure that training materials reflect current and up-to-date features.
• Attend and support trade shows, conferences, exhibits, and seminars, as needed.
• Serve as the customer subject matter expert on the Surgical Suite technical/clinical issues.
• Understand customer clinical needs to promote the growth of CZMUI by actively identifying and communicating sales leads.
• Provide sales support as needed.
• Maximize most efficient tools provided to independently perform necessary administrative tasks.
• Demonstrate flexibility with territory realignment when business environment changes.
• Other duties may include setup and instruction on Carl Zeiss equipment at convention and/or seminars.
• Maintain currency of and adhere to applicable GMP and ISO 9001 processes and procedures.
• Monitor and support field training of new Surgical Application Specialists and Sales Representatives.
• Routinely provide feature improvement back to the product managers based on customer feedback.
• Support management with resolving field issues.
• Develop training content and present lectures/workshops at conventions, seminars, and/or corporate meetings.
• Support training of Surgical Suite ancillary instruments for general Surgical products if schedule permits.

Qualifications

• Minimum 5 plus years of experience in an ophthalmic surgical setting, ophthalmic industry, or comparable experience.
• Possesses in-depth knowledge of cataract surgery and IOL calculations, ocular anatomy and pathology as they relate to ophthalmic surgery.
• Must hold industry standard credentialing.
• Requires effective communication skills and teaching ability to direct customers in a surgical environment.
• Stellar communications skills (written & verbal) and teaching ability to work with customers in challenging situations.
• Demonstrates exceptional judgment and decision making with defined procedures and practices.
• Medium level skills in computers and accompanying software (Microsoft Office—Word, Excel).
• Capacity to handle difficult situations and deal effectively and harmoniously with various personnel.
• Must travel overnight and work occasional weekends.
• Well organized and capable of working independently with no supervision.
• Must be able to obtain sufficient credit to cover incurred business expenses.
• Requires valid driver’s license and good driving record.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!