[Hiring] Supervisory Health System Specialist @VHA VISN 20 Human Resources

Role Description

The primary purpose of the Group Practice Manager (GPM) is to provide oversight, recommendations, and administrative data management of CRH services. The GPM measures and assesses clinical business activities with an emphasis on improving clinical product line performance. S/he supervises a team of five employees.

Responsibilities

• Veteran Experience Responsibilities:
  • Develop, standardize, implement, and sustain key operational/business processes, including scheduling practices.
  • Identify and recommend improvements to optimize clinic management processes and access strategies.
  • Receive buy-in through an in-depth analysis of in-house and non-VA provided care.
• Programmatic Oversight:
  • Lead local program planning and execution for VHA-approved program of clinic practice management.
  • Build local program to implement all national guidance.
  • Responsible for primary care, mental health, specialty care, ambulatory surgery, and all other ambulatory clinics oversight.
  • Support high quality, accessible, cost-effective health care services.
  • Ensure a high-quality patient experience for the Veteran by acting on feedback.
  • Work with CRH Associate Director of Operations and CRH Leadership to develop strategic plans related to access to care.
• Integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other methodologies.
• Collect and analyze trended data sets to assist in resource allocation.
• Identify causal interrelationships between various aspects of ambulatory care and its impact on clinical operations.
• Work independently with CRH leadership and personnel to implement national and VISN standards.
• Collaborate with Operations teams: Scheduling, Technology, Training, and Program Support Teams.
• Review and develop input and recommendations; ensure record management guidelines are adhered to.
• Recommend and coordinate with VISN CRH leadership on service improvements with data-driven metrics.

Work Schedule:

• M-F 0800-1630 PST

Remote:

• Yes

Position Description Title/PD#:

• Supervisory Health System Specialist (Group Practice Manager)- Clinical Resource Hub HSA 5.1 and 5.4/PD104090

Telework:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Qualifications

• Applicants must meet all requirements by the closing date of this announcement.
• GS-12 Individual Occupational Requirement (IOR):
  • Undergraduate and Graduate Education in a major study of hospital administration, public health administration, or related fields.
  • Experience of progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.

Requirements

• One year of specialized experience (equivalent to the GS-11 grade level in the federal service).
• Experience with Telehealth Management Platform (TMP), CPRS, Federal EHR (Cerner), ISS, CTM+, and expertise with Microsoft suite including Excel.
• Developing, refining, implementing, and evaluating a comprehensive strategic plan for telehealth programming.
• Providing direct supervision for staff, planning work, setting priorities, and preparing schedules.
• Ensuring compliance with HIPAA and other relevant directives in telehealth programs.
• Designing studies, training programs, and organizational strategies related to improving access and efficiency.

Benefits

• Experience must be fully documented on your resume.
• Experience refers to paid and unpaid experience, including volunteer work.
• You will receive credit for all qualifying experience, including volunteer experience.