[Hiring] Supervisor, TeleNeuro @MedAmerica

Role Description

Develop, implement, evaluate, and manage client-supported TeleNeurology programs that mitigate high-risk clinical practices and lead to higher patient satisfaction, more cost-effective care, and innovative and best practices.

• Provide 24/7 supervision and back-up support to the TeleNeurology team.
• Identify gaps in knowledge and resources necessary to achieve optimal performance.
• Lead team activities. Monitor and manage operational performance to achieve key performance indicators (KPIs) and financial goals of the TeleNeurology team.
• Systematically deploy practice knowledge to drive standard practices within TeleNeurology and the Neurology OPS team.
• Advise, assist, and mentor TeleNeurology admin team.
• Actively participate in group calls and other means of communication with site coordinators and remote team relationships. Be willing to cross-cover if needed.
• Represent the practice line as a strong and positive leader.
• Serve as the subject matter expert for the admin team.
• Provide administrative support to TeleNeurologists, Medical Directors, and Regional Directors.
• Assist the OPS team in assuring monthly call schedule is completed timely and accurately.
• Partner with the Operations Director to disseminate and drive system and process best practices to ensure successful start-ups.
• Collaborate with all departments to build optimal workflows for the practice line.
• Partner with physicians, workgroups, and committees to develop onboarding and education materials (e.g., workflows, analysis manuals, training modules, curriculums, etc.) to support new practice lines, provider onboarding, and programs.
• Gather documentation for Credentials and Partnership Affairs Committee (CPAC) meetings and Joint Commission Accreditations.
• Provide project management and project support on an ad hoc basis for organizational/department initiatives as needed.
• Serve as a back up to the admin team to assist with day-to-day operations and management.
• Supervise daily operations by managing schedules, assigning work, monitoring workflows, and ensuring deadlines are met.
• Review and audit work assignments to monitor the quality, timeliness, and productivity of work.
• Oversee special projects and meet timelines as assigned by manager, using Credentialing Department personnel as necessary.
• Participate with manager in notifying leadership of potential issues/concerns.
• Participate with manager in the recruiting, hiring, and training of team personnel as required.
• Participate with manager in goals discussions, performance evaluations, and coaching/counseling (as needed) of team personnel.

Qualifications

• Associate’s degree and two (2) years of healthcare operations experience required OR an equivalent combination of education and experience that demonstrates attainment of the knowledge, skills, and abilities required to perform the essential job functions required.
• Demonstrated experience partnering with clients to develop a competitive advantage in their marketplace required.
• Supervisory experience in a customer service organization required.
• Bachelor’s degree in Healthcare or Business Administration preferred.
• Four (4) years of related healthcare operations experience preferred.
• Knowledge of medical terminology.
• Solid knowledge of healthcare management, ideally encompassing hospital-based management and physician practice management.
• Deep understanding of the physician’s clinical, management, and leadership roles in the healthcare environment.
• Knowledge of healthcare, medical, and/or psychiatric terminology.
• Ability to rapidly assess needs and deliver solutions (results oriented).
• Knowledge of payer contracting and its impact on the physician practice.
• Knowledge of credentialing and licensing procedures.
• Knowledge of performance measures that affect Hospitalist Practices and medical-legal considerations affecting medical practice.
• Strong analytical skills, creative conceptualization, collaborative management ability, polished interpersonal skills, and strong verbal and written communication skills.
• Demonstrated effective customer service techniques.
• Ability to read, understand, and communicate in English sufficiently to perform the duties of the position.
• Ability to establish and maintain effective working relationships as required by the duties of the position.
• Intermediate knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook, OneNote), Adobe and other computer applications.
• Ability to manage a call center consistently assessing call volumes, response times, and other KPIs.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.