[Hiring] Supervisor - Pharmacy Operations @Fuze Health

Role Description

The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Care Operations team goes above and beyond for our partners and patients by combining the personalized care of a neighborhood pharmacy with the speed and innovation of a technology-enabled healthcare organization.

The Care Supervisor, Pharmacist leads a team of Remote Pharmacists responsible for delivering high-quality pharmacy services, including remote prescription verification, patient consultations, and other clinical pharmacy operations. This role is accountable for the day-to-day performance of the Remote Pharmacist team, including service levels, productivity, quality, staffing, and the overall patient experience.

The Care Supervisor will use operational data and performance trends to identify opportunities, drive process improvements, and ensure the team is appropriately staffed to meet patient demand. In partnership with other Care leaders, this role will develop and execute training and quality assurance programs, establish clear performance expectations, and provide ongoing coaching and development to direct reports.

This role will also collaborate cross-functionally with Pharmacy Operations, Product, Workforce Management, and other partners to improve workflows and support changes to the patient care experience. The ideal candidate is a hands-on people leader who is comfortable operating in a fast-paced environment, uses data to make decisions, and can balance operational performance with patient safety and regulatory compliance. The Care Supervisor will also maintain proficiency in frontline pharmacy workflows, including remote prescription verification, patient consultations, and clinical operations, and step into frontline work as needed to support service levels and operational coverage.

Qualifications

• Active, clear, and unrestricted Pharmacist license in your state of residence; Registered Pharmacist in good standing with the applicable Board of Pharmacy
• Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy

Requirements

• 4+ years experience working in a high volume pharmacy
• 2+ years of experience in a supervisory or leadership role
• Experience directly managing, coaching, and developing a team, including setting performance expectations and providing ongoing performance feedback
• Experience working in pharmacy operations, including prescription verification, patient consultations, and clinical pharmacy workflows
• Demonstrated ability to use operational data and performance metrics to identify trends, manage performance, and drive improvements
• Exceptional written and verbal communication, organizational, and problem-solving skills
• Ability to effectively prioritize and lead in a fast-paced, high-volume operational environment
• Strong understanding of pharmacy regulations, patient safety requirements, and compliance standards

Benefits

• Fuze Health Benefits Site