[Hiring] Supervisor Patient Financial Services @Providence

Role Description

This position is accountable for overseeing day-to-day operational activities, accurately assess the workload and deploy available team resources optimally, maintain compliance and quality standards and ensure timely billing and collection of receivables to avoid loss of revenue. This leader will report to the Revenue Cycle Manager and aid in the development of annual revenue cycle goals.

Qualifications

• 3 years Medical account collection experience.
• A track record in taking decisive action to implement new processes, solutions or changes.

Requirements

• Associate's Degree in Accounting or Business, or
• Bachelor's Degree in Accounting or Business, or equivalent education/experience
• 3 years experience in lieu of degree

Job Essentials

• Oversee daily revenue cycle operations, including billing, collections, accounts receivable, claims processing, and account auditing.
• Ensure compliance with quality, regulatory, and organizational standards while meeting operational and financial goals.
• Monitor revenue cycle key performance metrics.
• Lead, coach, train, and evaluate staff performance, including timecard and PTO approvals.
• Resolve complex account and claims issues, implement corrective actions, and support process improvements.
• Collaborate with internal stakeholders to optimize workflows, reduce denials, and improve revenue outcomes.
• Maintain departmental policies, procedures, reporting, and effective communication across teams.
• Perform other related duties and special projects as assigned.

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits and well-being resources.

Company Description

Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network with outpatient clinics and primary and specialty care providers in King, Snohomish and Pierce counties. We combine decades of patient-centered care with cutting-edge technology, first-class facilities and board-certified providers.

• Our strong team environment and respect for our people—at all levels and from all backgrounds—allow us to provide authentic care that achieves the highest-quality patient outcomes.
• We are backed by the strong network of resources and support through our affiliation with the Providence family, including local partners like Swedish Health Services.