[Hiring] Supervisor of Patient Pay and Reimbursement @ZOLL Medical Corporation

Role Description

Supervise the Patient Pay and Reimbursement Specialist team by supporting staff to ensure efficient, timely and accurate management of accounts to maximize cash flow.

• Utilize current workflow process and billing system reporting to distribute work to staff.
• Utilize accounts receivables expertise to identify and escalate payer issues.
• Ensure Specialist timely and accurately research unpaid or underpaid account balances.
• Aid seniors and staff with complex accounts and act as a resource to subordinate personnel - resolving problems in a timely and effective manner.
• Create, update and enforce all team standards, SOPs and ensure compliance with Reimbursement policies and procedures.
• Identify and drive key projects and initiatives that support process and quality improvement, as well as productivity and efficiency improvements.
• Utilize processes and available tools to analyze call center metrics, collection rate data and provide feedback to management.
• Assist Manager with daily, weekly and/or monthly reporting responsibilities.
• Participate in the recruiting, interviewing and hiring process for new accounts receivables staff including requisition submission, new hire setup requests and any required accompanying paperwork.
• Coordinate, monitor and participate in the training of new staff and coaching of existing staff including performance appraisal, quality review and discipline of subordinate staff to drive improvement and continued success.
• Handle escalation of sensitive cases and other high priority areas as assigned.
• Supervise the activities of subordinate staff by providing direction and guidance in work assignments and ensure the timely and accurate completion of tasks.
• Create and distribute daily and monthly metrics to staff and management during monthly status meetings.
• Supervise scheduling, shift alignment, PTO and breaks to ensure proper coverage.
• Foster a positive and inclusive team culture, promoting collaboration, recognition, and professional development opportunities.

Qualifications

• H.S. Diploma or equivalent required.
• Bachelor’s degree in business or healthcare administration preferred.
• 3+ years of leadership experience in medical collections, or 5 years leadership experience in customer service, consumer collections or call center environment required.
• Experience working with all payer types preferred.

Requirements

• Ability to handle multiple tasks simultaneously under strict deadlines.
• Proficient in Microsoft Office with intermediate knowledge of Excel.
• Ability to integrate and learn new technologies/products quickly.
• Strong written and oral communication skills.

Benefits

• The annual salary for this position is: $72,000.00 to $82,000.00.
• Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.
• Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com .

Company Description

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.