[Hiring] Supervisor Medical Clinical Operations @UnitedHealth Group

Role Description

This position is Remote in Maine. If you are located within commutable distance to the office at 43 Whiting Hill Rd. Brewer ME 04412, you will have the flexibility to work remotely as you take on some tough challenges.

This position directly supervises Patient Access staff. The Supervisor ensures the department is adequately staffed to fulfill daily operations, and assists leadership in keeping statistical records, monitoring measurable metrics / KPIs and performing audits as necessary. This position will act as a subject matter expert for applicable workflows, metrics, and applications, addressing team needs and escalating as appropriate.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 8:00 am - 4:30 pm EST, Monday - Friday.

Primary Responsibilities:

• Directly supervises the Access Center Associates and supports the Manager of Access Services in ensuring associates meet performance and productivity expectations.
• Prepares and distributes department documents or information as designated by the department manager.
• Addresses employee questions and needs, to find appropriate and timely resolution.
• Audits staff performance and holds routine rounding with employees to address error resolution, goal setting, and encourage efforts.
• Completes disciplinary actions when appropriate and shares with the manager for review when necessary (written warning or above).
• Serves as the first point of escalation to assist with customer questions, complaints, or needs.
• Monitors and strives to exceed KPIs and department goals. Assists managers with associated LEM goals.
• Maintains a safe environment for healthcare workers, patients, and/or visitors complying with Northern Light/Optum policies and procedures.
• Maintains and exhibits a current knowledge of profession and participates in continuing education.
• May perform other duties upon request.

Qualifications

• High School Diploma / GED OR equivalent work experience.
• Must be 18 years of age OR older.
• 3+ years of related experience within Patient Access functionality.
• Working knowledge of computer-related skills to send and receive emails, type general correspondence, and enter data into spreadsheets or other software applications.
• Must be within travelling distance to 43 Whiting Hill Rd. Brewer ME 04412.
• Ability to work on site at least 1 day a week.
• Ability to work full time (40 hours / week), Monday - Friday.
• Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 5:30 pm EST.
• It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• 1+ years of leadership experience.

Telecommuting Requirements

• Reside within commutable distance to the office at 43 Whiting Hill Rd. Brewer ME 04412.
• Ability to keep all company sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Demonstrates system values and integrates them into daily organizational practice.
• Actively supports patient-centered care with respect for the diversity of human experience and demonstrating integrity with the handling of sensitive financial information.
• Ability to delegate work, set clear direction, and manage workflow.
• Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals.
• Ability to navigate and utilize system applications and associated materials needed to perform duties.
• Self-driven with an ability to multitask and prioritize based on daily needs.
• Strong coaching and mentoring skills. Ability to train staff and develop subordinate's skills. Ability to foster teamwork among staff members.
• Exceeds department productivity standards.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Salary Information

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment.