[Hiring] Supervisor, Clinical Services @Navitus Health Solutions, LLC

Role Description

Due to growth, we are adding a Supervisor, Clinical Services to our team. Under general direction of the Manager, Clinical Services at Lumicera Health Services, the Supervisor, Clinical Services is an active clinical pharmacist responsible for overseeing the Clinical Consultation Pharmacists within the Specialty Pharmacy Clinical Services Department. This role will work closely with Clinical Services Leadership to ensure staff are providing clinical and service excellence for our patients utilizing Lumicera’s Clinical Patient Management Program while meeting company quality and service level goals. As an active clinical pharmacist, this position is responsible for providing telephonic education to patients and caregivers following Clinical Protocols and ensure compliance with corporate and regulatory guidelines. This individual will offer clinical intervention, counseling, and support services, which require substantial knowledge, judgement and professionalism based upon foundation of pharmacy practice and Lumicera’s high standard for patient care. The Supervisor, Clinical Services will vary work priorities and activities to accommodate business needs in support of company growth. This role may be expected to serve as the Pharmacist in Charge of record on various state licensures.

Responsibilities

• Schedule and monitor day-to-day workflow and staffing levels.
• Develop employee’s skills, evaluate performance, and provide feedback.
• Oversee resolution of employee relations.
• Conduct hiring, training and evaluation of staff.
• Develop, track and monitor employee’s compliance to quality, service, and production standards.
• Maintain accurate and detailed records of all prescription transactions and submit appropriate claims for third-party reimbursement.
• Consult with physicians and nurses regarding pharmaceutical questions.
• Advise physicians on formulary medications and cost-effective and innovative therapies.
• Answer pharmaceutical questions from patients and staff.
• Monitor storage, distribution, and use of pharmaceuticals.
• Interpret prescribers' prescriptions.
• Contact providers and/or patients to verify information on prescriptions such as drug strength, prescription signatures, and drug name in order to expedite processing of orders.
• Verify and confirm validity of controlled substances.
• Verify prescription information entered in the system by data entry or order entry.
• Contact physicians for new and/or transfer authorization.
• Work with physicians to convert prescriptions to generic or preferred drugs whenever possible.
• Consult with patients regarding the appropriate use of medications, adherence, side effect management, monitoring, and potential drug interactions.
• Assist in client transitions and onboarding to ensure a seamless transition of care.
• Document and report internal and external quality issues and medication errors.
• Report quality issues to direct supervisor.
• Facilitate error reduction and prevention strategies based off errors and ISMP standards.
• Able to produce, perform and maintain clinical program materials and services.
• Perform as a client or manufacturer contact including ability to present clinical materials and maintain relationships for Lumicera’s partner.
• Other duties as assigned.

Qualifications

• A minimum of a bachelor’s degree in pharmacy or Pharm D.
• Pharmacist license in state of practice with current, unrestricted license.
• Must continually maintain education credits to maintain active licensure.
• Minimum of five years as a licensed Pharmacist preferred.
• Specialty pharmacy experience required.
• Previous supervisory experience preferred.
• Demonstrated leadership skills including the ability to effectively develop and assist team members required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!

Company Description

Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin.