[Hiring] Supervisor, Clinical Services @Solari

Role Description

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. The Supervisor directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice.

Overnight schedule: Thurs 6:00 AM-10:00 AM/Thurs-Sat 10:00 PM-10:00 AM

Responsibilities:

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
• Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
• Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
• Monitor and evaluate clinical and crisis key performance indicators.
• Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
• Provide coaching and oversight to team leads for effective management of call center operations.
• Training of all new team leads, crisis agents, and peer support specialists.
• Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
• Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and builds a successful team.
• Rotating clinical on-call responsibilities.
• Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
• Other tasks as assigned.

Qualifications

• Master’s Degree.
• Current CO Behavioral Health License (LPC, LCSW, PSY, LMFT) OR an out-of-state Behavioral Health License, with CO Behavioral Health Board Endorsement.
• 5+ years of related behavioral health industry experience, and 1 year of clinical management.
• 2 years of crisis experience required and a minimum of 1 year of supervisory experience.

Requirements

• Critical thinking skills and effective decision-making within the context of the organization’s culture.
• Flexible interpersonal style to help coach others; provides timely guidance and feedback.
• Results in task accomplishment.
• Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives.
• Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently.
• Maintains effectiveness when experiencing major changes in work tasks or environment.
• Adjusts effectively to new processes.
• Builds and maintains collaborative relationships that facilitate the accomplishment of goals.
• Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice.

Benefits

• Friendly work environment.
• Generous paid time off (PTO).
• Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date.
• Competitive compensation.
• Convenient office locations and Hybrid Schedule.
• On-site fitness room free to all employees (Tempe Office).
• Basic Life Insurance.
• Voluntary Life, Spouse, Child Insurance.
• Critical Illness w/free dependents.
• Critical Illness Spouse.
• Short Term & Long Term Disability - Starts first of the month after 90 days of employment.
• 401K & 401K Roth - Starts first of the month after 90 days of employment.
• United Pet Care.
• LifeLock for identity theft.
• LYRA EAP Program - 25 free sessions for mental health per family member.