[Hiring] STRIVE Guide @firsthand Health

Role Description

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists, and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health.

We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.

The STRIVE Guide is a critical role in firsthand’s long-term care model, focused on building trusted, ongoing relationships with individuals living with serious mental illness to support their physical and behavioral health. By guiding members toward self-management, efficiently connecting them with local resources, and managing timely care escalations, STRIVE Guides empower those we serve.

As a STRIVE Guide, you will:

• Perform virtual outreach to individuals with serious mental illness and work closely with community fH teams to establish trust with individuals approaching self-management.
• Conduct warm introduction sessions to describe fH STRIVE services and ensure individuals have a desire and understanding of moving to STRIVE.
• Be accountable to completion of initial introductory meetings with individuals, quarterly completion of assessments, ongoing continuous engagement, and scheduling and completion of HG visits for a panel of STRIVE individuals.
• Empower individuals to identify and pursue their personal recovery goals, and complete quality documentation.
• Ensure individuals are quickly connected with local resources in times of social or clinical crisis.
• Serve as primary point-of-contact for individuals, facilitating ongoing engagement.
• Communicate key information, progress, and pain points to integrated care team.
• Support the implementation of STRIVE operational processes to drive the fH vision of a world where individuals with serious mental and physical illnesses live their best possible life.

Qualifications

• Empathy, compassion, patience, persistence, and a creative mindset.
• Personal knowledge of recovery.
• Excellent organizational, project management, and creative problem-solving skills.
• High degree of personal accountability coupled with a strong sense of efficiency and urgency.
• Humility and willingness to “roll up sleeves” and dig into details.
• An established track record of strong communication across national community teams.
• Ability to be flexible and adaptable to changing strategies and needs.
• Desire to help people in need and support their path to wellness.

Requirements

• Lived experience with SMI and/or SUD.
• State Peer Recovery certification, or eligibility and willingness to obtain certification within six (6) months of employment.
• Valid driver’s license in good standing, with the ability to operate a vehicle.
• Demonstrated proficiency with technical tools like email, messaging services, and apps.
• Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application.

Benefits

• Base salary, equity, and performance bonus potential.
• Comprehensive health, dental, vision, and mental wellness coverage.
• 401(k) with company match.
• 16 weeks of paid parental leave for both parents.
• 120 hours of vacation annually in the first year, increasing to 160 hours after one year.