[Hiring] Stella Health Navigator - Registered Nurse @Gallagher

Role Description

We are seeking a compassionate and knowledgeable Stella Health Navigator to join our team. The ideal candidate will play a crucial role in assisting our members with their health needs, understanding their health benefits, and connecting them to partner solutions. This position involves:

• Engaging with members to understand their health needs and provide personalized support.
• Educating members on their health benefits and how to maximize them.
• Connecting members with partner solutions and resources to address their health concerns.
• Scheduling and coordinating doctor appointments and follow-up care.
• Supporting members by connecting them with clinical education and other resources.
• Serving as a liaison between members and healthcare providers to ensure seamless communication.
• Assisting members in navigating the healthcare system and overcoming barriers to care.
• Maintaining accurate and confidential member records and documentation.
• Continuous documentation and evaluation of operational processes for improvement.

Qualifications

• Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
• Active Registered Nursing license or equivalent within the state of practice or states in which Case Management is performed.
• Bachelor's degree preferred.
• Certification in related field preferred.
• Experience in care navigation, case management, or a related field is preferred.
• Strong understanding of health benefits and insurance plans.
• Excellent communication and interpersonal skills.
• Experience in scheduling and coordinating healthcare services.
• Compassionate and patient-centered approach to care.
• Ability to communicate effectively in English and Spanish preferred.

Requirements

• Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
• Demonstrates good written and oral communications, organizational and leadership skills.
• Ability to work collaboratively in a team environment.
• Ability to educate and empower members regarding their health and wellness.
• Skilled in Microsoft 365 suite, electronic charting systems, and remote collaboration tools.
• Demonstrates good time management skills.
• Comfortable adjusting to evolving workflows and team needs.
• Takes initiative in problem-solving and process improvement.
• Current nursing license(s) to be maintained and willing to pursue additional licensure as business needs arise.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...