[Hiring] Solid Organ Transplant Physician Liaison @Vanderbilt University Medical Center

Role Description

The Solid Organ Transplant Physician Liaison is a highly autonomous, relationship-driven professional responsible for driving referral growth and strengthening partnerships across the transplant service lines (liver, kidney, heart, and lung). This role focuses on strategic outreach, physician engagement, and program development across a defined region, while collaborating closely with transplant leadership, physicians, and administrators. This is a remote, field-based position requiring significant travel and a high degree of flexibility in scheduling and daily planning.

Qualifications

• Minimum of 3+ years of solid organ transplant experience, or a clinical background with exposure to relevant specialties
• Medical sales and/or physician liaison experience strongly preferred
• Registered Nurse (RN) background is highly valued

Requirements

• Strong attention to detail and organizational skills
• Ability to work independently and manage a flexible, self-directed schedule
• Proven relationship-building and stakeholder engagement skills
• Effective presentation and communication abilities
• Data-driven mindset, with experience analyzing referral patterns and developing growth strategies
• Proficiency in Salesforce, Tableau, PowerPoint, and Excel
• High level of emotional intelligence, professionalism, and situational awareness (“ability to read the room”)

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Key Responsibilities

• Promote VUMC services to physicians in the primary referral area.
• Contact physicians to assess their needs to ensure they are being met and provide feedback to VUMC departments related to concerns or problems expressed by physicians.
• Provide information on VUMC services, including promoting physician to physician relationships, and information on new products or services.
• Effectively manage community relationships to include education, maintenance of brand image, customer service, and communication of opportunities in a timely manner.
• Establish and maintain ongoing communications with referring clinicians and their office staff including routine visits, emails and phone calls.
• Collect and evaluate physician information, related to number of referrals, to generate reports and assess for changes in referral patterns.
• Participates in the development and implementation of specific outreach relationship building and marketing plans to support VUMC strategy.
• Assist with developing educational, informational and marketing materials.
• Facilitate referrals and advocate for initiatives aimed at improving processes related to referrals. Perform service recovery and follow-up efforts based on customer feedback.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Technical Capabilities

• Trend Analysis (Intermediate): Demonstrates mastery of trend analyses. Can recognize the impact and take into consideration the effect of seasonality and randomness.
• Customer Service (Advanced): Demonstrates a high level of customer sensitivity and has shown insight into customer business issues.
• Communication (Advanced): Clearly, effectively and respectfully communicates to employees or customers.
• Relationship Building (Advanced): Develops cooperative internal and external relationships.

Core Accountabilities

• Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
• Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.
• Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
• Team Interaction: Provides informal guidance and support to team members.