[Hiring] Senior Patient Financial Navigation Specialist @Veracyte

Role Description

We are seeking an experienced Senior Patient Financial Navigation Specialist to join our team and help drive Veracyte’s mission to serve patients globally. In this role, you will lead efforts to optimize the patient financial experience, working directly with patients and billing leadership to ensure clarity, support, and transparency throughout the financial aspects of their healthcare journey.

• Assess complex financial needs, interpret insurance benefits, and guide patients through payment plans and financial aid applications.
• Serve as a key liaison between patients, providers, insurance companies, and internal stakeholders.
• Resolve billing inquiries, identify systemic issues, and recommend process improvements.
• Work to reduce financial stress, improve operational efficiency, and elevate the patient experience.

Location: We are looking for someone based on the East Coast. The schedule is 11:30am-8pm ET.

• Provide expert-level guidance to patients on financial matters, including insurance coverage, billing, and financial assistance.
• Collaborate with internal teams (billing, commercial, customer service) to streamline communication and resolve escalated issues.
• Mentor junior navigators and contribute to training programs and best practices.
• Analyze trends in patient financial concerns and contribute to strategic planning and policy development.
• Navigate payor portals, websites, or phone systems to check eligibility, prior auth, claim, or appeal statuses.
• Assist leadership with creating a culture of best-in-class patient experience that facilitates financial transparency and trust.
• Resolve billing concerns proactively and communicate clearly to build trust and confidence.

Qualifications

• High school diploma or GED.
• Associate's or bachelor's degree in healthcare administration, business, or related field preferred.

Requirements

• Experience with Microsoft Office (especially Word and Excel).
• 4+ years of experience in healthcare billing, insurance coordination, or patient financial services with a proven record of delivering excellent patient experience.
• Extensive experience in patient financial navigation, healthcare billing, or insurance coordination.
• Proven ability to manage complex patient cases with empathy, clarity, and professionalism.
• Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.
• Passion for patient advocacy and a commitment to improving the healthcare experience.
• Experience working with CRMs (i.e., Salesforce) and Billing Software (i.e., Epic, XiFin, Quadax).
• Strong understanding of health insurance plans, benefits, and coverage verification processes.
• Expertise in explaining complex financial and insurance information to patients in a clear and empathetic manner.
• Ability to assess patient financial needs and recommend appropriate payment plans or financial assistance options.

Benefits

• Competitive compensation and benefits.
• Opportunities for career growth in a dynamic and inclusive workplace.
• Eligibility for additional discretionary bonuses/incentives and restricted stock units.